Clay D. Calland
Loss Prevention & Safety Professional
London,Ohio
Summary
Detailed Loss Prevention and Safety professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with over 8 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Loss Prevention Analyst
CSC Service Works
04.2019 - 01.2023
- Conduct detailed analysis and reporting of loss prevention and safety key risk indicators companywide such as: driving behaviors, recordable injuries, safety audits, and revenue audits.
- Develop training and reporting to reduce risk and loss companywide.
- Create detailed analysis of cash machine audits, fuel fraud, deposits, and coin collections.
- Lead department projects for continuous improvement such enhanced reporting, business continuity planning, and process improvement.
- Partner with branch operations and our safety department on new developments such as audit updates, security devices, and policy and procedures.
- Provide safety training material to reduce injuries companywide.
- Trainings include group activities on fire extinguishers, PPE, safe lifting, driving, and updated policy and procedures.
- Aide our Loss Prevention Specialist’s by providing reporting and leads on problematic trends on revenue declines, fraudulent charges, vandalism, and audit exceptions.
- Partner with department leadership to develop departmental goals, metrics, and budgeting expenses.
Director of Loss Prevention
CSC Service Works
08.2014 - 04.2019
- Provide leadership to a team throughout the Midwest to protect all assets of the organization including employee safety, revenue, buildings, vehicles, and inventory.
- Partner with a third-party loss prevention company to aid in routine integrity checks such as vehicle inspections and revenue control checks.
- Monitor and oversee investigations internally and externally for theft, fraud, policy misconduct, vandalism, etc.
- Delivered training to all new executives and loss prevention personnel, both one-on-one and in group settings.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Generated comprehensive reports documenting evidence of attempted theft and recovered assets.
- Conduct building audits to review safety, inventory, physical security, count room deposits, and revenue control.
- Supported audits, shortage control initiatives, and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property.
- Headed safety and loss prevention programs by guiding staff.
- Leads the safety awareness program for the Midwest Region.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Analyst
Chase Bank
06.2013 - 10.2013
- Provide customer support for the Court Orders and Levies Department
- Provide information to lawyers, court officials, and customers regarding holds placed on account due to a court order or levy.
- Discovered root causes of problems and identified appropriate solutions.
Internship Student
State of Ohio Adult Parole Authority
01.2013 - 04.2013
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Monitored inmates' progress using questionnaires and psychological testing.
Security Officer
Nationwide Children’s Hospital
06.2010 - 03.2013
- Report and investigate assaults, thefts, vehicle collisions, domestics disputes and disturbances in and round the hospital.
- Make quick decisions and works closely with sensitive situations.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Perform surveillance with the aid of surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
Education
Associate of Applied Science - Criminal Justice
Miami Jacobs Career College
Columbus, OH 04.2011 - 04.2013
High School Diploma -
Hilliard Darby High School
08.2004 - 03.2008
Skills
Organization and Time Management
Training and Development
Excellent Communication
Problem-Solving
First Aid/CPR
Self-Motivated
MS Office
Dependable and Responsible
Planning and Coordination
Critical Thinking
Data Analytics
Certification
CPR/First Aid
Additional Information
- Honors and Awards , Service from The Heart Team Award recipient, Nationwide Children’s Hospital 2011
Accomplishments
- Collaborated with team of 5 in the development of CSC ServiceWorks Business Continuity Plan.
- Supervised team of 5 staff members throughout the Midwest Region.
- Used Microsoft Excel to develop metric tracking spreadsheet for the Loss Prevention Department using interactive dashboards.
- Achieved multiple internal theft cases for our team by introducing detailed tracking report from our GPS database.
Timeline
Loss Prevention Analyst
CSC Service Works
04.2019 - 01.2023
Director of Loss Prevention
CSC Service Works
08.2014 - 04.2019
Analyst
Chase Bank
06.2013 - 10.2013
Internship Student
State of Ohio Adult Parole Authority
01.2013 - 04.2013
Associate of Applied Science - Criminal Justice
Miami Jacobs Career College
04.2011 - 04.2013
Security Officer
Nationwide Children’s Hospital
06.2010 - 03.2013
High School Diploma -
Hilliard Darby High School
08.2004 - 03.2008