Clay Langford
Metropolis,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Office Manager
Metro Service Center
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Cataloger
Metropolis Public Library
05.2015 - 06.2022
- Participated in professional development opportunities to stay current on industry trends and best practices.
- Ensured compliance with copyright laws when creating digital copies of copyrighted material.
- Provided reference assistance to patrons using both print and electronic resources, enabling them to locate desired materials quickly.
- Streamlined cataloging processes for increased efficiency and reduced errors.
- Facilitated efficient interlibrary loan processes by accurately updating holdings information in shared databases.
- Reduced processing time for newly acquired materials through diligent application of established cataloging standards.
- Adapted quickly to changing workflows and priorities, maintaining high-quality work under tight deadlines.
- Increased accuracy of catalog entries through meticulous proofreading and editing tasks.
- Trained new employees on cataloging procedures, ensuring a seamless transition into their roles.
- Conducted regular audits of catalog records, identifying inconsistencies, duplicates, or missing information for correction.
- Kept catalog orderly and updated with latest material additions and removals.
- Resolved patrons' complaints tactfully and professionally.
- Taught children about library practices via individual and group instruction.
Education
No Degree - General Studies
Shawnee Community College
Ullin, ILNo Degree - Theology
Mid-Continent University
Mayfield, KYSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Billing
- Administrative Support
- Bookkeeping
- Scheduling
- Technical Support
- MS Office
Timeline
Office Manager
Metro Service Center
06.2022 - Current
Cataloger
Metropolis Public Library
05.2015 - 06.2022
No Degree - General Studies
Shawnee Community College
No Degree - Theology
Mid-Continent University
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