Claysie Morrison
Dallas
Summary
Dynamic leader and customer service professional with a proven track record , adept in boosting sales revenue and enhancing customer satisfaction through exceptional service and care. Skilled in call management and relationship building, consistently exceeding targets by developing innovative sales strategies and fostering a goal-oriented team environment.
Overview
13
13
years of professional experience
Work History
Agent Ambassador
Upnest by Realtor.com
02.2022 - 11.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Upheld confidentiality standards while managing sensitive information related to properties or client personal data.
- Improved office organization by managing agent schedules, appointments, and travel arrangements.
- Facilitated successful negotiations between buyers and sellers under the guidance of experienced agents.
- Increased overall efficiency by maintaining up-to-date filing systems for contracts, marketing materials, and other essential documents.
Account Manager
Gold Co Direct
04.2020 - 03.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Exceeded sales targets consistently by developing customized sales strategies tailored to individual client needs.
- Implemented effective sales training programs, enhancing the capabilities of the entire sales force.
- Streamlined call center operations for increased efficiency with well-developed training programs and resource allocation.
- Managed high-volume call center tasks, maintaining professionalism under pressure and prioritizing customer needs.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Implemented a regular feedback loop with agents, incorporating their insights and suggestions to improve call center operations continuously.
Damage Prevention Agent
Texas 811
05.2018 - 03.2020
- Reduced property damage by consistently monitoring and identifying potential hazards in assigned areas.
- Improved response times to emergency situations by maintaining open communication channels with local authorities and utility companies.
- Evaluated effectiveness of existing safety procedures by analyzing data from incident reports and recommending appropriate adjustments where necessary.
- Participated in industry conferences and seminars to stay current on emerging trends and technologies related to damage control methods.
- Streamlined the damage reporting process by implementing a user-friendly online system for efficient information sharing between stakeholders.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative Team Lead
Chiro Supply
04.2014 - 06.2018
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Improved overall call center performance with effective coaching and feedback to team members.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
Manager
Palm Beach Tan
03.2012 - 12.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently exceeded sales targets through effective forecasting, planning, and execution of sales strategies.
Education
High School Diploma -
Seagoville High School
Dallas, TX05-2012
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Organizational skills
- Relationship building
- Goal-oriented mindset
- Customer complaint resolution
- Call management
- Customer needs determination
- Documenting information
- Persuasive speaking
- Public speaking
- Flexible schedule
- Sales closing
- Call center software
- Script adherence
- Training experience
- Quality assurance
Timeline
Agent Ambassador
Upnest by Realtor.com
02.2022 - 11.2024
Account Manager
Gold Co Direct
04.2020 - 03.2022
Damage Prevention Agent
Texas 811
05.2018 - 03.2020
Customer Service Representative Team Lead
Chiro Supply
04.2014 - 06.2018
Manager
Palm Beach Tan
03.2012 - 12.2015
High School Diploma -
Seagoville High School
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