Clayton Appleberry
Lebanon,MO
Summary
Experienced in managing operations with a focus on customer engagement and service quality. Developed and implemented strategies that enhanced operational efficiency and improved customer satisfaction. Demonstrated ability to resolve conflicts and complaints effectively, fostering positive relationships with clients. Skills in inventory management and team leadership contribute to maintaining high standards in service delivery. Have been in customer service in the community and surrounding areas for 20+ years developing a strong and professional relationship with clients.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
Work History
Owner/Operator
Hometown Video LLC
Lebanon, Missouri
11.2011 - 08.2025
- Managed all aspects of video rental operations, ensuring a high-quality customer experience and streamlined processes.
- Developed and implemented marketing strategies that increased customer engagement and boosted rental revenue significantly.
- Oversaw inventory management to maintain optimal stock levels, reducing overhead costs while meeting customer needs.
- Trained and mentored staff on customer service best practices, fostering a collaborative and efficient work environment.
- Conducted regular assessments of equipment and systems, ensuring operational efficiency and minimizing downtime.
- Established strong relationships with suppliers to enhance service offerings and improve product availability.
- Analyzed customer feedback to identify trends, driving improvements in service quality and operational effectiveness.
- Implemented new technology solutions that streamlined rental processes and improved overall operational efficiency.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Devised and implemented marketing strategies to attract new clients.
- Resolved conflicts between employees in a professional manner.
- Conducted market research to identify new business opportunities.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Recorded expenses and maintained receipts.
- Developed a strong personal relationship with the community
Assistant Manager
K-2 Restaurants/Chicken Bones Party Bar & Grill
Saint Robert, Missouri
05.2008 - 10.2011
- Streamlined daily operations by coordinating team schedules and ensuring optimal staffing levels, enhancing service efficiency.
- Developed training programs for new staff, fostering a knowledgeable workforce and improving overall team performance.
- Implemented inventory management systems to monitor stock levels, resulting in reduced waste and improved cost control.
- Enhanced customer satisfaction by resolving complaints promptly, contributing to a positive dining experience and repeat business.
- Collaborated with management to create promotional campaigns, successfully increasing customer engagement and boosting sales.
- Mentored junior staff in customer service best practices, promoting a culture of excellence and teamwork within the restaurant.
- Conducted regular inspections of kitchen and dining areas to ensure compliance with health and safety standards, maintaining a safe environment.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Trained and mentored new bartenders, enhancing team performance and ensuring high-quality service standards.
- Supervised daily bar operations, ensuring compliance with safety regulations and creating a welcoming environment for guests.
- Facilitated regular team meetings to discuss service improvements, leading to enhanced collaboration and morale among staff.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
Service Advisor
Neil Twenters GM Dealer
Lebanon, Missouri
03.2004 - 09.2007
- Provided exceptional customer service by effectively addressing inquiries and resolving concerns, enhancing client satisfaction and loyalty.
- Facilitated communication between clients and technicians, ensuring timely updates on vehicle service status and contributing to efficient operations.
- Assisted in managing service appointments and workflow, optimizing scheduling to reduce wait times and improve overall service delivery.
- Developed strong relationships with clients through attentive listening and tailored service recommendations, resulting in increased repeat business and referrals.
- Collaborated with the parts department to ensure timely availability of necessary components, streamlining repair processes and minimizing delays.
- Maintained a clean and organized service area, promoting workplace safety and enhancing the overall customer experience during vehicle drop-off and pick-up.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
GED
Lebanon, MOSkills
- Customer engagement
- Complaint resolution
- Vehicle detailing
- Customer service
- Conflict resolution
- Client communication
- Appointment scheduling
- Team leadership
- Problem resolution
- Community engagement
- Excellent communication
- Point-of-sale system
- Preventive maintenance coordination
- Listening skills
- Computer skills
- Price quoting
- Multitasking and organization
- Strong work ethic
- Repairs scheduling
- Service estimates
- Service scheduling
- Attention to detail
- Communication skills
Timeline
Owner/Operator
Hometown Video LLC
11.2011 - 08.2025
Assistant Manager
K-2 Restaurants/Chicken Bones Party Bar & Grill
05.2008 - 10.2011
Service Advisor
Neil Twenters GM Dealer
03.2004 - 09.2007
GED