Clayton Avery
Stockton,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sr Service Advocate
Aetna, a CVS Health
WFH, CA
03.2022 - 12.2023
- Evaluated customer feedback concerning their experience with the organization's Medicare services.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Ensured all documentation was completed correctly before submitting it for approval or payment processing according to established guidelines.
- Maintained positive working relationship with fellow staff and management.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Handled new enrollments by entering customers' data and reviewing information.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
Connect One Health
WFH, CA
09.2019 - 02.2022
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
BOH/FOH Crew Member
Arby's
Midlothian, VA
02.2018 - 08.2019
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Drove team success by quickly completing assigned tasks.
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
BOH Team Member
Taco Bell
Midlothian, VA
01.2018 - 01.2019
- Prepared variety of foods according to exact instructions and recipe specifications.
- Ensured proper rotation of all food products on shelves for maximum freshness.
- Checked stock levels of refrigerators and freezers regularly to maintain an adequate supply of inventory.
- Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
- Monitored food temperatures throughout the day to ensure safety standards were met.
- Cleaned kitchen equipment before and after each shift according to health codes regulations.
- Managed closing duties such as cleaning workstations and organizing storage areas for next shift.
Education
High School Diploma -
Bear Creek High School
Stockton, CA05-2011
Skills
- Active Listening
- Collaboration and Teamwork
- Customer Service
- Relationship Building
- Attention to Detail
- Problem-Solving
- Microsoft Office
- Team Leadership
- Flexible and Adaptable
- Creative Thinking
Candidate Summary
Motivated, team oriented, and results driven professional with 5+ years of Customer Service experience including 2+ years of Health Insurance experience. I pride myself on being prepared, resourceful, and eager to learn.
References
References available upon request.
Timeline
Sr Service Advocate
Aetna, a CVS Health
03.2022 - 12.2023
Customer Service Representative
Connect One Health
09.2019 - 02.2022
BOH/FOH Crew Member
Arby's
02.2018 - 08.2019
BOH Team Member
Taco Bell
01.2018 - 01.2019
High School Diploma -
Bear Creek High School
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