Summary
Overview
Work History
Education
Skills
Certification
Languages
Leadership Experience
Timeline
Generic

Leticia Byrd

Colorado Springs,CO

Summary

Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Services Representative

Clinicas Del Camino Real
05.2024 - Current
  • Managed patient scheduling, ensuring timely appointments and minimizing wait times.
  • Facilitated communication between patients and healthcare providers, enhancing service delivery.
  • Resolved patient inquiries and concerns, improving overall satisfaction with services.
  • Implemented electronic health record systems to streamline patient information management.
  • Coordinated insurance verification processes, ensuring compliance with regulations.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.

Cheese Monger

Fred Meyer
05.2014 - 01.2015
  • Open cheese Shop
  • Set up counters
  • Bring out utensils, cheese cutters
  • Set up Olive and Salsa bar
  • Inventory
  • Label cheese
  • Cut, wrap, prepare cheese

Cheese Monger

Fred Meyer
05.2014 - 01.2015
  • Open cheese Shop
  • Set up counters
  • Bring out utensils, cheese cutters
  • Set up Olive and Salsa bar
  • Inventory
  • Label cheese
  • Cut, wrap, prepare cheese

To-Go Specialist

Olive Garden
02.2014 - 05.2014
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.

To-Go Specialist

Olive Garden
02.2014 - 05.2014
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.

Manager

Panera Bread
08.2020 - 06.2023
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Account services specialist

National Credit Services
12.2017 - 04.2019
  • Developed customized service plans tailored to individual client needs, maximizing satisfaction and retention rates.
  • Enhanced customer relationships through prompt and professional communication, fostering trust and loyalty.
  • Reduced past-due balances by implementing effective collection strategies tailored to the specific circumstances of each case.
  • Managed a portfolio of accounts, ensuring timely payments and accurate billing information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Product Demonstrator

Warehouse Demo Services
07.2016 - 05.2017
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.

Education

High School Diploma -

Arlington High School
Arlington, WA
06.2013

Skills

  • Insurance verification
  • Patient registration
  • Appointment scheduling
  • Patient confidentiality
  • HIPAA compliance
  • Electronic health records
  • Patient identity verification
  • Scheduling appointments
  • Explaining policy and procedures
  • Time management
  • Office administration

Certification

  • CM - Certified Manager Certification
  • Food Servesafe Certification

Languages

Spanish
Native or Bilingual

Leadership Experience

Air Force Junior Reserved Officer Training Corp, 2010 to 2013

Timeline

Patient Services Representative

Clinicas Del Camino Real
05.2024 - Current

Manager

Panera Bread
08.2020 - 06.2023

Account services specialist

National Credit Services
12.2017 - 04.2019

Product Demonstrator

Warehouse Demo Services
07.2016 - 05.2017

Cheese Monger

Fred Meyer
05.2014 - 01.2015

Cheese Monger

Fred Meyer
05.2014 - 01.2015

To-Go Specialist

Olive Garden
02.2014 - 05.2014

To-Go Specialist

Olive Garden
02.2014 - 05.2014

High School Diploma -

Arlington High School

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