Clayton Cheng
Portland,OR
Summary
Reliable and upbeat employee, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Lithia Chrysler Dodge Jeep Ram Of Portland
10.2021 - Current
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Delivery Driver
FedEx
10.2020 - 10.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Sushi Chef
Fish & Rice
10.2017 - 10.2020
- Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
- Increased restaurant efficiency by training and mentoring junior chefs in proper sushi preparation techniques.
- Maintained high-quality standards for ingredients by sourcing fresh, sustainable seafood from local suppliers.
- Supported restaurant growth by developing innovative new sushi roll recipes that garnered positive reviews from patrons.
- Streamlined kitchen operations through implementation of effective time management and organizational strategies.
- Collaborated with management to create seasonal menu options based on market availability and emerging culinary trends.
- Elevated dining experience for guests by providing tableside service and engaging customers in discussions about sushi history and culture.
- Contributed to safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Managed inventory effectively, reducing waste while ensuring consistent availability of necessary ingredients for daily operations.
- Demonstrated versatility in the kitchen by preparing various Japanese cuisine dishes beyond sushi, such as sashimi, ramen, and tempura.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
Server
Sesame Inn
01.2011 - 07.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Some College (No Degree) - Nursing
University of Pittsburgh - Johnstown
Johnstown, PASome College (No Degree) - Engineering
Community College of Allegheny County
Pittsburgh, PASome College (No Degree) - Computer Science
Portland Community College
Portland, ORHigh School Diploma -
North Allegheny High School
Wexford, PA06.2013
Skills
- Territory Expansion
- Sales Funnel Management
- Product and Service Knowledge
- Industry Trends
- Community Networking
- Demonstrations
- Customer Liaison
- Sales Analysis
- Objection Handling
- Persuasive Communication
- CRM Proficiency
- Customer Relationship Management
- Prospecting Skills
- Sales Strategies
- Lead Generation
- Closing Techniques
Websites
Accomplishments
Proud owner of a car detailing business called Rush Hour Detail.
Affiliations
- Frisbee golf
- Fishing
- Swimming
- Gaming
Languages
Chinese (Mandarin)
Professional Working
Timeline
Sales Consultant
Lithia Chrysler Dodge Jeep Ram Of Portland
10.2021 - Current
Delivery Driver
FedEx
10.2020 - 10.2021
Sushi Chef
Fish & Rice
10.2017 - 10.2020
Server
Sesame Inn
01.2011 - 07.2017
Some College (No Degree) - Nursing
University of Pittsburgh - Johnstown
Some College (No Degree) - Engineering
Community College of Allegheny County
Some College (No Degree) - Computer Science
Portland Community College
High School Diploma -
North Allegheny High School
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