CLAYTON CHRISTUDASS
Irvine,CA
Summary
Meticulous Customer Support Specialist with extensive experience in data analysis and reporting utilizing Rippling’s RQL (Reach Query Language). Proficient in deriving actionable insights from employee and client data, resolving intricate issues, and documenting workflows to enhance operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Rippling
07.2025 - Current
- Generated and analyzed client and employee reports using Rippling's Query Language (RQL) for actionable insights.
- Troubleshot client-reported issues by creating and managing Jira tickets for developers.
- Documented support workflows and data procedures to enhance team efficiency and knowledge sharing.
- Collaborated with cross-functional teams to automate HR, IT, and finance processes.
- Leveraged RQL to create dynamic filters and groups for policy enforcement and data-driven decisions.
Service Desk Analyst Level 1
Taco Bell contract (StaffMark)
11.2024 - 06.2025
- Monitored IT systems for over 1000+ stores, ensuring smooth operations
- Provided on-call support, troubleshooting PIN resets, system errors, and network issues
- Assisted stores and technicians with installation, connectivity, and peripheral pairing through IP management applications
- Analyzed and resolved system errors using Datadog, escalating complex issues as needed
- Communicated effectively providing clear and concise instructions to store personnel
- Created and documented 30+ tickets daily, ensuring accurate tracking of issues and resolutions
- Remoted into various devices (tables, registers, etc.) to diagnose and fix technical issues efficiently
IT Help Desk Internship
Parker - Meggitt Defense Systems
04.2023 - 12.2023
- Assisted in facilitating two merger processes by assembling and configuring computers for both testing and office operations
- Provided comprehensive support to users and their computer systems
- Collaborated within a three-person team to effectively assist 600 users spread across two buildings
- Engaged in the setup and management of Multi-Factor Authentication (MFA) and RSA Tokens
- Executed seamless program deployments to users utilizing tools such as PDQ
- Supported users in the maintenance of Virtual Desktop Infrastructure (VDI)
- Configured over 100 computers for company-wide usage
- Developed expertise in server access and Active Directory management, encompassing user account administration, password resets, and account management tasks
- Maintained meticulous inventory records using Excel spreadsheets
- Proficiently set up corporate iPads, leveraging applications like Airwatch and Intune for optimal functionality
Back of the House Cook
Chick-fil-A
06.2022 - 08.2022
- Worked with a team to prepare food quickly and efficiently
- Adapt to change in a fast paced work environment
Lot Associate
The Home Depot
06.2021 - 08.2021
- Created a safe work environment in the parking lot for both employees and customer
- Created intentional relationships with customers and employees
Education
Bachelors - Gaming Development
Full Sail University
Florida Gardens, FL07.2026
Associate Degree - Cyber Security
Long Beach
Long Beach, CA08.2024
Skills
- C
- UNIX/Linux
- ServiceNow
- Power BI
- SQL
- Rippling query language
- Python
Certification
CompTIA A
Education
true
Skills
- Problem-solving
Timeline
Customer Support Specialist
Rippling
07.2025 - Current
Service Desk Analyst Level 1
Taco Bell contract (StaffMark)
11.2024 - 06.2025
IT Help Desk Internship
Parker - Meggitt Defense Systems
04.2023 - 12.2023
Back of the House Cook
Chick-fil-A
06.2022 - 08.2022
Lot Associate
The Home Depot
06.2021 - 08.2021
Associate Degree - Cyber Security
Long Beach
Bachelors - Gaming Development
Full Sail University