Clayton Clark
Temple,GA
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
The Home Depot Store
03.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Education
High School Diploma -
East Paulding High School
Atlanta, GA05-2016
Skills
- Adherence to high customer service standards
- Conflict resolution techniques
- Positive and constructive feedback
- Training and coaching
- Work prioritization
- Sales expertise
- Workflow management
- Proactive leadership
- Strong leadership abilities
- Leadership development training
Timeline
Customer Service Manager
The Home Depot Store
03.2018 - Current
High School Diploma -
East Paulding High School
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