Summary
Overview
Work History
Education
Skills
Timeline
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Clayton Clouse

Stanton,TX

Summary

  • Dynamic Service Coordinator with a proven track record at TechnipFMC, excelling in client advocacy and process improvement. Enhanced customer satisfaction through effective communication and meticulous recordkeeping, achieving significant service delivery efficiency. Adept at team leadership and resource allocation, driving successful project completions while fostering strong client relationships.

Overview

24
24
years of professional experience

Work History

Service Coordinator

TechnipFMC
07.2021 - Current
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Facilitated seamless communication by keeping detailed records of all service activities.
  • Managed complaints to improve customer experience.
  • Coordinated dispatching to reduce service delivery delays.
  • Coordinated service activities to ensure compliance with all requirements.
  • Adhered to agency guidelines while maintaining precise documentation.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Compiled data on service performance metrics for management evaluation.
  • Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
  • Gathered, organized, and entered data into database.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

Crew Forman

DKD
05.2020 - 06.2021
  • Increased safety performance by enforcing strict adherence to safety protocols and conducting regular safety drills.
  • Managed rig operations, production, maintenance and costs to meet business objectives.
  • Used basic management concepts and principles to delegate, motivate and discipline staff.
  • Supervised, directed and trained drilling rig crew to comply with safety and operational procedures.

Field Service Manager

Downing Wellhead
10.2013 - 04.2020
  • Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
  • Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
  • Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
  • Established strong relationships with clients through excellent communication skills and professional conduct.
  • Spearheaded process improvement initiatives to reduce service costs.
  • Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
  • Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
  • Enhanced team performance by implementing efficient scheduling and resource allocation strategies.
  • Led team of up to 34 service technicians in field activities.
  • Reduced time to complete service calls and expertly retained key customers.
  • Checked safety practices and integrity of PPE.
  • Installed and provided technical support for equipment.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
  • Promoted safety awareness within the team, leading to a reduction in workplace accidents and incidents.
  • Developed training materials and conducted workshops to build a skilled and knowledgeable workforce.
  • Reduced downtime for equipment by conducting regular preventive maintenance and timely repairs.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Organized ongoing maintenance schedules to boost system performance.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Managed efficient teams of up to 34 employees.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Created and maintained daily and weekly reports for upper management.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.

Rig Manager

Patterson UTI Drilling
04.2001 - 09.2013
  • Increased safety performance by enforcing strict adherence to safety protocols and conducting regular safety drills.
  • Managed rig operations, production, maintenance and costs to meet business objectives.
  • Used basic management concepts and principles to delegate, motivate and discipline staff.
  • Supervised, directed and trained drilling rig crew to comply with safety and operational procedures.

Education

GED -

Natrona County Highschool
Casper, WY

Skills

  • Accurate recordkeeping
  • Goal setting
  • Team leadership
  • Service monitoring and evaluation
  • Proficiency in office programs
  • Record preparation
  • Customer expectation management
  • Detail orientation
  • Ongoing client support
  • MS office expertise
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Relationship building
  • Attention to detail
  • Analytical thinking
  • Teamwork and collaboration
  • Process analysis
  • Decision-making
  • Team building
  • Reliability
  • Effective communication
  • Self motivation
  • Customer relationship management
  • Continuous improvement
  • Adaptability
  • Workflow optimization
  • Professional demeanor
  • Improvement plans
  • Performance metrics
  • Budget management
  • Forecasting
  • Resource allocation

Timeline

Service Coordinator

TechnipFMC
07.2021 - Current

Crew Forman

DKD
05.2020 - 06.2021

Field Service Manager

Downing Wellhead
10.2013 - 04.2020

Rig Manager

Patterson UTI Drilling
04.2001 - 09.2013

GED -

Natrona County Highschool

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Clayton Clouse