Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Known for leveraging analytical thinking and creativity to solve problems and deliver customer satisfaction to drive positive outcomes.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Home Consultant
Clayton Homes of Belpre
Belpre, Ohio
07.2025 - Current
Guided clients through the home selection process and provided tailored recommendations
Maintained detailed records of customer interactions and preferences for follow-up communications
Communicated with clients to determine property needs and budget constraints
Educated clients on home maintenance and warranty services for long-term satisfaction
Facilitated open house events to engage potential buyers and promote available homes
Wireless Consultant
Cellular Sales Verizon
Marietta, OH
11.2024 - 06.2025
Managed inventory and ensured merchandise was properly displayed
Assisted customers with account setup and billing inquiries
Guided customers in selecting wireless plans and devices
Trained new team members on sales techniques and customer service
Resolved customer complaints to enhance satisfaction levels
Therapy Assistant
Marietta Health & Wellness Center
Marietta, OH
02.2023 - 10.2024
Performed therapeutic procedures and evaluated abnormal conditions
Instructed patients by describing therapeutic regimens promoting wellness and health maintenance
Documented patient care services by charting in patient and department records
Called patients to remind them of appointments, answered and routed calls
Made transactions, and kept paperwork organized.
Maintained cleanliness of work area according to established standards.
Realtor
Berkshire Hathaway Home Services Prof. Realty
Columbus, OH
01.2022 - 01.2023
Assisted sellers in marketing their property: created listings and social media ads and set up open houses
Advised clients on the buying process, legal requirements, and market conditions as well as housing options in the buyer's price range
Researched local market for value and comparable pricing and negotiated sale on behalf of the client
Maintained a positive relationship with appraisers, escrow companies, lenders, and home inspectors
Managed personal website (WordPress) and social media as well as trained other agents in analytics.
Owner/Operator
Slim Trimmings
Marietta, OH
04.2018 - 08.2021
Operated my own lawn mowing business while in high school
Marketed services using flyers and door-to-door sales techniques to increase the customer base
Scheduled and completed jobs efficiently to maintain customer satisfaction and relationships
Seasonal Driver Helper
United Parcel Service
Marietta, OH
12.2020 - 01.2021
Worked in conjunction with the driver to expedite delivery of the packages from the truck to the customer in a timely manner making on average 150 deliveries by the end of the workday
Maximized spacing in truck by critically thinking through the size and weight of packages
Functioned as versatile team player to quickly assess and resolve packaging issues to ensure customer satisfaction.
Seasonal Package Handler
United Parcel Service
Marietta, OH
11.2020 - 12.2020
Efficiently handled large volumes of packages within established time frames.
Skilled at completing tasks quickly while maintaining accuracy in all areas of work.
Handled multiple tasks simultaneously with professionalism and care.
Utilized problem-solving skills to resolve issues encountered during packaging processes.
Demonstrated ability to lift up to 75 pounds safely and repeatedly.
Field Enumerator
United States Census Bureau
Marietta, OH
08.2020 - 09.2020
Worked independently to gather and prioritize information by visiting citizens and collecting data
Conducted census interviews with previous direct refusals while ensuring accuracy of data collected
Transmitted all information electronically to census bureau headquarters using proprietary applications.
Education
Ohio Real Estate Salesperson License - Ohio Real Estate pre-licensing
Hondros College
08.2025
West Virginia University at Parkersburg
Parkersburg, WV
Ohio University
Athens, OH
Skills
Customer relationship management
Record keeping
Customer education
Consultative selling
Service upselling
Referral marketing
Social Media Analytics
Door-to-Door Sales
Budgeting and cost control
Contract Preparation
Problem resolution
Certification
Ohio Real Estate Salesperson License License: SAL.2021005811 Expiration Date: 08/10/2028
Timeline
Home Consultant
Clayton Homes of Belpre
07.2025 - Current
Wireless Consultant
Cellular Sales Verizon
11.2024 - 06.2025
Therapy Assistant
Marietta Health & Wellness Center
02.2023 - 10.2024
Realtor
Berkshire Hathaway Home Services Prof. Realty
01.2022 - 01.2023
Seasonal Driver Helper
United Parcel Service
12.2020 - 01.2021
Seasonal Package Handler
United Parcel Service
11.2020 - 12.2020
Field Enumerator
United States Census Bureau
08.2020 - 09.2020
Owner/Operator
Slim Trimmings
04.2018 - 08.2021
Ohio Real Estate Salesperson License - Ohio Real Estate pre-licensing