CLAYTON DURHEIM
Prineville,OR
Summary
Qualified Operational Manager with proven track record in overseeing daily operations and ensuring high standards for client care. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership and community driven relationships.
Overview
11
11
years of professional experience
Work History
Operations and Clinic Manager
Annie’s Healing Hearts
01.2025 - Current
- Managed and maintained close working relationships with staff at Annie’s and the relationships of all clinics Annie’s serviced.
- Facilitated all clinic communication regarding client wishes, pickup requests, billing, and any questions.
- Ensuring Staff scheduling met all workflow needs a month in advance.
- Sent monthly invoices to over 30 clinics, and handled all payments via Quickbooks.
- Tracked employee hours effectively to ensure accurate payroll figures monthly.
- Organized and accurately filed all business records for taxes, billing, employee files, and previous clients.
- Maintained very strict standards, to ensure no mistakes are made.
- Successfully brought five additional clinics into Annie’s service in about 12 months.
- Performed all duties expected of staff, and ensuring managerial tasks are completed in a timely manner.
Crematorium Operator
Annie’s Healing Hearts
07.2023 - 01.2025
- Operated and maintained Cremation retorts.
- Facilitated transportation of pets from over 30 clinics to and from our facility. Ensuring proper documentation and reporting for every step.
- Maintained relationships with staff at each clinic, earning their trust in myself, and Annie’s processes.
- Created and enforced S.O.P’s for driving responsibilities, cremation duties, client interactions, glass ordering, clinic communication, and clinic onboarding.
- Ensured proper training for all new staff and the duties expected of them.
- With the utmost compassion handled the intake of hundreds of clients.
- Communicated client wishes effectively to Annie’s staff, and all of the staff at each clinic serviced.
- Maintained the cleanliness of common areas, restrooms, reception rooms, and Annie’s preparation areas where keepsake items were handled.
- Created thousands of pawprints, nose prints, and fulfilled specific wishes of clients.
- Ensured prompt return of all loved ones back to their families, while respecting and honoring their loss as if they were my own.
09.2020 - 07.2023
- Providing Full-time In home care to family member.
- Provided transport to and from appointments.
- Prepared three meals a day, seven days a week.
- Daily housekeeping and maintenance, to include lawn care, minor repairs, laundry, grocery shopping, and deep house cleaning as necessary.
- Managed medications.
- Ensuring safety of occupants and family members.
In Home Caregiver
Home Instead Senior Care
10.2019 - 08.2020
- Facilitated in home care for those unable to do so, Including, the elderly and those mentally incompetent to provide their own care.
- Prepared healthy meals both fresh and in advance for individuals under my care.
- Ensured the safe travel of those under my care to appointments, grocery shopping, and other recreational events.
- Assisted in the preparation of daily activities to include, waking the individual in a prompt and professional manner, bathing, getting dressed, and other bathroom tasks.
- Provided safety in home for individuals with mobility deficits.
- Changed dressings and bandages in individuals with wounds and sores.
- Provided basic upkeep for individuals homes and also provided pet care.
- Cleaned and maintained individuals homes (Dishes, Laundry, Sweeping, Mopping, dusting, and organization.)
- Provided companionship to many individuals and continually had a friendly demeanor and was well liked amongst clients.
- De-escalated situations caused by anxiety, depression, and also other similar mental breakdowns.
Health Care Specialist, (Combat Medic)
U.S. Army
01.2017 - 01.2019
- Senior Medic for an organization of more than 500 personnel and ensured the prompt and continuous care
- Lead a team of 4 soldiers and gave prompt and complete instruction and guidance.
- Effectively conducted Combat Life Saver Courses throughout Time in Service to 100% proficiency in those individuals tested.
- Instructed training for medics on classes to include Medications use and dosage, Needle Decompressions of the chest, and other Major life saving interventions to 100% mastery of those individuals tested.
- Triaged and treated dozens of patients during training exercises on several occasions.
- Maintained Security during several operations ranging from Mounted Vehicle security, Gate security and also unmounted security.
- Maintained and secured $100,000 worth of medical equipment resulting in zero losses over a two year period.
- Communications Security Representative for 70 personnel and solely ensured communications were upheld during Operations.
- Trained and Proficient in determining Mechanism of Injury and Nature of Illness and conducting follow-up care after initial injury.
- Worked any shift assigned ranging from 10-18 hour days regularly to include most holidays and weekends as well.
Forest Fire Crew Supply and Requisition
U.S. Forest Service
05.2015 - 08.2017
- Monitored and maintained Radio communication during several fires.
- Performed Gate guard duties and ensured the safety of personnel.
- Secured and maintained $40,000 worth of equipment and gear.
- Team leader of several individuals ensuring accountability, correct uniform wear, and knowledge of jobs and responsibilities.
- Ensured proper documentation of receiving and dispatching of items and entities.
- Organization of stock and equipment during fire operations.
- Worked both day and night shifts upwards of 16 hours per day.
- Drove government vehicles and delivered supplies in all terrains.
- Kept a detailed inventory and ensured 100% accountability at any time.
- Simultaneously provided supply of equipment and gear along with provided food to upwards of 500 personnel at the base of operations.
Education
High School Diploma -
Crook County High School
Prineville, OR01-2017
Basic Skills Course - undefined
U.S. Army
Fort Sill, OK01-2017
EMT-B Certification - undefined
NREMT
Ft. Sam Houston, TX01-2017
Health Care Specialist Diploma - undefined
U.S. Army Advanced Individual Training
San Antonio, TX01-2017
Skills
- Commitment to responsibility
- Strong focus on accuracy
- Experience as Instructor
- Compassionate care
- Supportive team member
- Professional Initiative
- Scheduling
- Records management
Timeline
Operations and Clinic Manager
Annie’s Healing Hearts
01.2025 - Current
Crematorium Operator
Annie’s Healing Hearts
07.2023 - 01.2025
09.2020 - 07.2023
In Home Caregiver
Home Instead Senior Care
10.2019 - 08.2020
Health Care Specialist, (Combat Medic)
U.S. Army
01.2017 - 01.2019
Forest Fire Crew Supply and Requisition
U.S. Forest Service
05.2015 - 08.2017
Basic Skills Course - undefined
U.S. Army
EMT-B Certification - undefined
NREMT
Health Care Specialist Diploma - undefined
U.S. Army Advanced Individual Training
High School Diploma -
Crook County High School
Awards and Accomplishments
Army Achievement Medal for Maintaining the Communication security of more than a thousand personnel. FT. Hood, TX 2018., Army Achievement Medal for ensuring the prompt, efficient, and complete care for more than 70 individuals during operations at the National Training Center. FT Irwin, CA, 2019.