Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Work Availability
Timeline
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Clayton Elkins

Pampa,TX

Summary

Experienced operations manager with expertise in contract negotiation and process improvement. Maintains composure and professionalism in high-pressure situations. Utilizes extensive knowledge of industry trends to provide valuable insights on new growth opportunities. Demonstrates exceptional team leadership, planning, and organizational skills developed throughout a successful career. Equips employees to independently handle daily functions and meet customer needs seamlessly. Diligent trainer and mentor with a results-driven approach and exceptional management abilities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

SSP Manager

Reliant Holdings Ltd.
11.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

General Manager of Operations

Trans Tex Cementing
10.2009 - 11.2022
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
  • Coached and developed many internal candidates for promotion to general management.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Trained, managed and motivated employees to promote professional skill development.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Supported community outreach initiatives by partnering with local organizations.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.

Service Leader

Halliburton
07.2004 - 10.2009
  • Resolved escalated issues and complex customer requests to satisfy customer needs.
  • Trained new team members on services and operations to build high-performing team of experts.
  • Oversaw daily operations by supervising and scheduling employees to monitor performance and assist customers efficiently.
  • Evaluated employees on weekly basis to offer constructive feedback, resulting in achievement of service goals and professional development objectives.
  • Collaborated with staff members to plan training seminars and team-building events.
  • Inspected equipment and work stations to comply with established standards and regulations.
  • Trained employees in proper operational procedures and shared company policies and regulations.

Education

Bachelor of Science - Theology

Grace School of Theology
Conroe, TX

Skills

  • Proficient in Microsoft
  • Supervision and training
  • Employee development
  • Policy/program development
  • Recruiting and hiring
  • Schedule management
  • Performance improvements
  • Cost analysis and savings
  • Profit and loss accountability
  • Team management
  • Organization
  • Business operations
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Accomplishments

Assistant District Administrator (A.D.A.) is one of the most important positions within the Little League® organization. Little League International has developed an interactive workbook that further explains the role of the D.A. Included within are suggestions on how to become a more effective District Administrator. Use of this information will broaden your understanding of the qualifications, responsibilities and education that is necessary for effectively fulfilling the role of District Administrator.

President of Sherwood Little League in Odessa Tx.

Affiliations

  • Member and Teacher at First Baptist Church of Pampa
  • TASO Referee and Umpire.

Certification

Class A License

Ordained Youth Minister

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

SSP Manager

Reliant Holdings Ltd.
11.2022 - Current

General Manager of Operations

Trans Tex Cementing
10.2009 - 11.2022

Service Leader

Halliburton
07.2004 - 10.2009

Bachelor of Science - Theology

Grace School of Theology

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Clayton Elkins