Clayton Gates
Manchester,NY
Summary
Dynamic leader with a proven track record at Ultrafab, excelling in warehouse operations and customer service. Mastered inventory management and team leadership, enhancing operational efficiencies and employee motivation. Achieved significant improvements in order fulfillment accuracy and customer satisfaction, showcasing exceptional problem-solving skills and attention to detail.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Logistics professional with extensive experience in managing warehouse operations and leading teams to ensure efficient workflows. Known for reliability and adaptability in meeting changing needs. Expertise in inventory management and process optimization, fostering collaborative team environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Warehouse Supervisor
Ultrafab
05.2023 - 02.2025
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assigned tasks to team members to complete within designated time frames.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Customer Service Manager
Ultrafab
10.2019 - 05.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Enhanced communication skills of team members with targeted workshops.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative
Ultrafab
05.2018 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Call Center Sales Manager
Sutherland Global Services
03.2014 - 05.2018
- Established performance benchmarks, setting clear expectations and holding team members accountable for meeting goals.
- Improved overall customer retention rates through consistent follow-up on client inquiries, highlighting potential areas of dissatisfaction before they escalate into larger issues.
- Developed high-performing sales teams through comprehensive training programs and regular performance evaluations.
- Evaluated employee performance using established KPIs, providing constructive feedback to facilitate continued professional development.
- Oversaw daily operations of the call center, ensuring efficient workflow processes were in place to maximize productivity while minimizing downtime.
- Leveraged call center analytics to identify trends and areas of opportunity, continuously refining sales strategies to capitalize on these insights.
- Boosted customer satisfaction by implementing targeted sales strategies and providing personalized solutions.
- Increased team productivity by streamlining call center operations and optimizing staff scheduling.
- Built rapport with customers through active listening skills which led to successful resolution of disputes and increased customer satisfaction.
- Facilitated open lines of communication between team members, encouraging collaboration and knowledge sharing to drive continuous improvement efforts across the organization.
- Influenced business growth by identifying new market opportunities and expanding product offerings within the call center.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Representative
Sutherland Global Service
01.2008 - 03.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Streamlined processes for increased efficiency in managing large volume of inbound calls daily.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
Education
Red Jacket
Manchester, NY06-2006
Finger Lakes Technical Career Center
Stanley, NY06-2006
Skills
- Warehouse operations
- Problem-solving
- Warehouse organization
- Loading and unloading
- Warehouse safety
- Attention to detail
- Operations management/Order management/Inventory Management
- Strategic planning/Record keeping
- Employee motivation
- Load planning
- Customer service
- Team leadership
Timeline
Warehouse Supervisor
Ultrafab
05.2023 - 02.2025
Customer Service Manager
Ultrafab
10.2019 - 05.2023
Customer Service Representative
Ultrafab
05.2018 - 10.2019
Call Center Sales Manager
Sutherland Global Services
03.2014 - 05.2018
Sales Representative
Sutherland Global Service
01.2008 - 03.2014
Red Jacket
Finger Lakes Technical Career Center
Similar Profiles
Gonzalez LeslieGonzalez Leslie
HR Generalist at UltrafabHR Generalist at Ultrafab
JASON EVANSJASON EVANS
Warehouse Assistant at UltrafabWarehouse Assistant at Ultrafab
Corey DavisCorey Davis
Machine Operator at UltrafabMachine Operator at Ultrafab