Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clayton Glover

Orlando,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

30
30
years of professional experience

Work History

Hair Salon Receptionist

Moriah Brandons Salon
02.2024 - Current
  • Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
  • Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
  • Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
  • Efficiently handled high call volumes while remaining professional and courteous under pressure.
  • Promoted a positive team environment by assisting colleagues with administrative tasks as needed.
  • Handled payments and processed credit card transactions.
  • Updated customer records and maintained accurate client information.
  • Organized, maintained and updated information in computer databases.

Salon Stylist

Moriah Brandons Salon
02.1999 - 07.2023
  • Delivered exceptional customer service, resulting in increased repeat clientele.
  • Increased referral business by consistently exceeding client expectations through high-quality services and attention to detail.
  • Mentored junior stylists by sharing expertise on cutting, coloring, and styling techniques to support their professional development.
  • Maintained up-to-date knowledge of industry trends and techniques, ensuring clients received modern and innovative styling services.
  • Processed payments using square register.
  • Maintained regular client list and successfully handled walk-in customers.
  • Assisted in maintaining a clean, organized, and visually appealing salon space that adhered to health and safety regulations.
  • Efficiently managed inventory levels of products required to perform services.
  • Established strong relationships with clients, fostering loyalty through exceptional service and follow-up communications.

Outside Sales Representative

Owens & Minor
03.1996 - 02.1998
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Presented professional image consistent with company's brand values.

Customer Service Representative

Owens & Minor
04.1995 - 03.1996


  • Managed inbound and outbound sales calls, emails, and online inquiries.
  • Qualified leads and matched customer needs with appropriate products/services.
  • Prepared quotes, proposals, and conducted product presentations.
  • Maintained accurate records in CRM and tracked sales pipeline.
  • Negotiated pricing, handled objections, and closed sales to meet targets.
  • Built and maintained strong customer relationships to drive repeat business.
  • Collaborated with internal teams to ensure smooth order processing and delivery.

Education

Cosmetology -

Institute of Creative Enhancement
Orlando
11.1998

Skills

    Multitasking with phone, walk ins and online booking

    Sanitation and safety

    Appointment scheduling and calendar management

    Point of sale transactions, cash handling and daily register balancing

    Greeting clients and creating a welcoming experience

    Professional phone and email communication

    Conflict resolution and problem solving

    Professional appearance and customer focused attitude

    Order processing and product fulfillment

    Negotiation and closing skills

    Collaboration with internal team

    Customer needs assessment and consultative selling approach

Timeline

Hair Salon Receptionist

Moriah Brandons Salon
02.2024 - Current

Salon Stylist

Moriah Brandons Salon
02.1999 - 07.2023

Outside Sales Representative

Owens & Minor
03.1996 - 02.1998

Customer Service Representative

Owens & Minor
04.1995 - 03.1996

Cosmetology -

Institute of Creative Enhancement

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Clayton Glover