Clayton Hall
Federal Way,WA
Summary
Adept at strategic planning and problem-solving, I significantly enhanced operational efficiency at Konecranes. My expertise in schedule management and customer relationship management, coupled with a proven track record in coordinating complex projects and improving service delivery, positions me as a valuable asset. My background also includes a strong foundation in security operations from my time with the United States Air Force.
Overview
15
15
years of professional experience
Work History
Scheduling Coordinator
Konecranes
07.2022 - Current
- Managed the scheduling of service work for assigned customers, ensuring timely service delivery and operational efficiency.
- Proactively communicated with field operatives and local management to address issues and resolve scheduling conflicts.
- Coordinated the procurement of materials and arranged for rental equipment or subcontracted services when necessary.
- Assisted in enforcing safety rules and procedures, including those established by customers.
- Ensured all project milestones were met on time by effectively coordinating between customers, field operatives, and internal teams.
- Scheduled and tracked deliveries and service appointments, optimizing routes and time management for field staff.
- Scheduled emergency breakdown responses by opening service requests and dispatching field operatives accordingly.
- Reviewed invoicing details of completed work to ensure accuracy before forwarding for processing.
- Gained a general understanding of OSHA, ANSI, CMAA, HMI, NEC, and other relevant codes and regulations in the crane/hoist industry, ensuring compliance with safety and industry standards.
Maintenance Coordinator
Konecranes
05.2019 - 07.2022
- Reviewed new service agreements, verifying customer assets, service products, and labor requirements to ensure all aspects of the agreement were accurately captured.
- Coordinated daily tasks and schedules for inspectors, providing support to ensure efficient and timely completion of inspections.
- Managed subcontracted services and rental equipment procurement, ensuring the smooth execution of services.
- Participated in the agreement base renewal process, ensuring seamless transitions and renewals for long-term customer relationships.
- Assisted customers with inquiries regarding service agreements, including renewal processes and contract terms.Reviewed customer reports for accuracy and completeness, ensuring all data was correctly reflected.
Security Forces Journeyman
United States Air Force
01.2010 - 07.2015
- Supervised and trained Security Forces personnel, ensuring the proper execution of duties related to force protection and security operations.
- Managed the application of physical security measures to protect priority resources to include conventional weapons systems.
- Operated pass and registration activities, managing the flow of authorized personnel and ensuring compliance with security protocols.
- Coordinated security responses during disaster and relief operations, providing direct support to contingency operations.
- Demonstrated flexibility and adaptability during rapidly evolving situations, adjusting strategies as needed to ensure mission success without compromising safety standards.
Education
Bachelor of Science - Sports Management
University of Southern Mississippi
Hattiesburg, MS12-2018
Skills
- Verbal and written communication
- Problem-solving
- Data entry
- Schedule management
- Strategic planning
- Customer relationship management
- Task delegation
- Project tracking
Timeline
Scheduling Coordinator
Konecranes
07.2022 - Current
Maintenance Coordinator
Konecranes
05.2019 - 07.2022
Security Forces Journeyman
United States Air Force
01.2010 - 07.2015
Bachelor of Science - Sports Management
University of Southern Mississippi
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