Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clayton Holmes

Houston

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

10
10
years of professional experience
2014
2014
years of post-secondary education

Work History

Outdoor Sales Manager & Design Consultant

The Window Source of Houston
Tomball
10.2023 - Current
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Identified and developed new markets for products or services.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Managed daily operations of sales department, including supervision of staff members.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Created and presented monthly reports to management on sales performance.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Established relationships with key clients, while maintaining existing customer base.

Sales Representative Team Leader

Power Home Remodeling
Houston
01.2022 - 09.2023
  • Provided training, coaching, and support for new and existing Sales Representatives.
  • Negotiated contracts with customers in order to maximize profits.
  • Conducted regular meetings with the team to review performance metrics and set objectives.
  • Organized events such as trade shows or conferences to promote products or services.
  • Developed relationships with key customers in order to secure long-term business partnerships.
  • Developed and implemented team strategies to increase sales productivity.
  • Created individual performance plans for each Sales Representative on the team.
  • Encouraged team members to exceed individual sales goals.
  • Recruited, hired, trained, evaluated, coached, mentored, and disciplined Sales Representatives.
  • Generated reports summarizing team performance against established goals.
  • Demonstrated product features to align with customer needs.
  • Developed key customer relationships to increase sales.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Rep of the month, highest volume and quickest to achieve million dollar rep in Houston office history.

Door-to-Door Sales Representative

Power Home Remodeling
Houston
08.2020 - 01.2022
  • Developed a rapport with potential customers by engaging in friendly conversation.
  • Generated leads through cold calling prospective clients.
  • Maintained up-to-date knowledge on new products and services available for sale.
  • Provided detailed information about the products being sold and answered customer questions.
  • Explained the benefits of purchasing the product compared to competitors' offerings.
  • Participated in promotional events such as trade shows, exhibitions and conferences.
  • Implemented effective strategies to increase customer retention rates.
  • Assisted other sales representatives as needed during peak seasons or busy times.
  • Greeted customers at their door and introduced myself.
  • Conducted research into current market trends to identify opportunities for growth.
  • Attended weekly team meetings to discuss sales strategies and targets.
  • Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
  • Listened to customers to understand needs and put together optimal solutions.
  • Achieved or surpassed monthly sales quotas.
  • Set Houston and Company Records for most appointments, estimates, and volume in the month of December 2021

Director of Operations

All Star Windshield Repair
Houston
08.2018 - 03.2020
  • Generated business and revenue for this start up auto glass company by cold approaching service managers of auto dealerships.
  • Negotiated and earned the business and partnerships of over a dozen auto dealerships for a start up with zero background knowledge of the industry. To list a few: Sewell Mercedes, Star Motors Mercedes, Land Rover Houston Central, Jaguar Houston Central, John Eagle Honda, Mercedes Benz of Houston Greenway, Archer Volkswagen, Sterling McCall Buick GMC, Beck & Masten Buick GMC North and more.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Created policies and procedures for improved workflow processes.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.

Head Concierge

The Houstonian Hotel, Club & Spa
Houston
06.2015 - 01.2018
  • Organized special events such as weddings, conferences, meetings.
  • Collaborated with other departments to ensure smooth functioning of the concierge desk.
  • Coordinated the daily operations of the concierge desk.
  • Advised guests on local attractions, restaurants, transportation options.
  • Actively participated in brainstorming sessions to develop new ideas for enhancing guest experience.
  • Analyzed data to identify areas of improvement within the department.
  • Conducted regular inspections of facilities to ensure quality standards are met.
  • Developed partnerships with local businesses to offer discounts or promotions for hotel guests.
  • Participated in industry-related conferences and seminars to stay abreast of trends in hospitality.
  • Ensured that all requests were handled in a timely manner.
  • Provided outstanding customer service to hotel guests and visitors.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Took reservations from patrons by phone or online.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Offered guests beverages and refreshments upon check-in.
  • Placed orders for and picked up flowers for guests.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Built and maintained productive relationships with employees.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Made reservations for spa treatments, restaurants and golf tee times.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

Associate of Science - Biology

Mississippi College
Clinton, MS
08.2013 - 05.2015

Faith West Academy
Katy, TX

Some College (No Degree) - Kinesiology

Liberty University
Lynchburg, VA
08.2011 - 05.2012

Skills

  • Customer relationship management
  • Sales analytics
  • Market development
  • Product knowledge
  • Team leadership
  • Data analysis
  • Contract negotiation
  • Effective communication
  • Problem solving
  • Training and coaching
  • Relationship building
  • Lead generation
  • Sales team training
  • Sales closing techniques
  • Fortune 500 company sales background
  • Sales process
  • Consultative sales
  • Service-driven sales
  • Client relationship management
  • Trend analysis
  • Training and development
  • Sales coaching
  • Decisive
  • Sales engagement techniques
  • Sales strategy development
  • Market research, forecasting, and analysis

Timeline

Outdoor Sales Manager & Design Consultant

The Window Source of Houston
10.2023 - Current

Sales Representative Team Leader

Power Home Remodeling
01.2022 - 09.2023

Door-to-Door Sales Representative

Power Home Remodeling
08.2020 - 01.2022

Director of Operations

All Star Windshield Repair
08.2018 - 03.2020

Head Concierge

The Houstonian Hotel, Club & Spa
06.2015 - 01.2018

Associate of Science - Biology

Mississippi College
08.2013 - 05.2015

Some College (No Degree) - Kinesiology

Liberty University
08.2011 - 05.2012

Faith West Academy

Similar Profiles

CREATE PROFILE