Clayton Kovath
Troy,MI
Summary
Dynamic professional with a proven track record in account management, organization, and customer service, notably at Opus IVS. Excelled in revenue generation ($1.8 million) and client retention through expert use of Salesforce and consultative selling. Skilled in fostering teamwork and leveraging technical proficiency to exceed sales targets and enhance client relations.
I am dedicated to continuous learning and actively staying updated with industry trends and technologies. With a track record of achievements and a growth mindset, I am ready to bring my technical proficiency and leadership acumen to contribute to an organization's success.
Overview
7
7
years of professional experience
Work History
Account Manager
Opus IVS
11.2022 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Achieved $1.8 million in revenue while maintaining a high client retention rate by delivering exceptional customer service and proactively anticipating client needs.
- Managed a diverse portfolio of hundreds of business accounts across multiple states, focusing on customer success and retention solutions within the automotive diagnostics industry. Ensured timely communication and effective problem resolution to support client satisfaction and loyalty.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Proven history of surpassing sales targets through expert use of consultative selling, CRM management, and strategic account planning.
- Utilized Salesforce and NetSuite for CRM management, tracking sales activities, managing client accounts, and generating actionable insights to support business growth and customer retention.
Assistant Property Manager
Hayman Company
12.2020 - 11.2022
- Consistently achieved high sales closing rates through proactive lead follow-up, contract drafting, and detailed background and employment verifications.
- Led property marketing efforts, managed social media, organized resident events, handled contractor collaborations, and addressed resident needs, including conflict resolution and maintenance requests.
- Analyzed and reported sales data, work orders, and metrics in Microsoft Excel, ensuring accurate documentation and insights for management.
- Proficient in Yardi and CRM software; developed and led corporate training for new hires.
- Certified in fair housing laws, ensuring compliance and best practices across all resident interactions.
Insurance Sales Representative
State Farm
09.2020 - 12.2020
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Utilized technology platforms effectively to manage client information, track sales activities, and optimize lead generation efforts.
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
Relationship Banker
TCF National Bank
08.2019 - 08.2020
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Consistently achieved or exceeded personal sales goals, contributing to branch success.
- Trained and mentored team members on procedures, compliance, and performance strategies, fostering a culture of excellence.
Lead Retail Associate
Bed Bath & Beyond
03.2018 - 08.2019
- Mentored new associates, fostering a strong team environment focused on delivering excellent customer service.
- Organized backroom operations for efficient restocking processes and easy access to merchandise for employees.
- Assisted in loss prevention efforts by adhering to company policies and monitoring store activity.
- Provided personalized shopping experiences for customers, resulting in repeat business and increased loyalty.
Education
No Degree - Finance
Eastern Michigan University
Ypsilanti, MI12-2026
Skills
- Account Management
- Technical Proficiency: Salesforce, NetSuite, Microsoft Office Suite, Excel
- Sales Techniques: Consultative selling, lead generation, B2B, and closing strategies
- Teamwork and Collaboration
- Communication
- Organization
- Client Relations
Accomplishments
- Achieved 98% occupancy as the only leasing consultant, earning recognition from upper management.
- Averaged a closing rate of 40% in 2021, with having highest closing rate of 56% in 2022 at Hayman Company.
- Volunteering with "Be the match" philanthropic organization on multiple occasions, which resulted in a bone marrow transplant, saving someones life.
- Transformed low-performing sales team to top producing group in less than one year, bringing in $1.8 million in revenue.
Timeline
Account Manager
Opus IVS
11.2022 - 09.2024
Assistant Property Manager
Hayman Company
12.2020 - 11.2022
Insurance Sales Representative
State Farm
09.2020 - 12.2020
Relationship Banker
TCF National Bank
08.2019 - 08.2020
Lead Retail Associate
Bed Bath & Beyond
03.2018 - 08.2019
No Degree - Finance
Eastern Michigan University
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