Clayton Labaj
IT POC
Ottawa,IL
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
IT POC
Strategix Management
3 2022 - Current
- Configured hardware and granted system permissions to new employees.
- Used ID Auto to create, disable, and manage user accounts
- Through reading documentation and tickets became experienced in the Center Information System (CIS)
- Patched software and installed new versions to eliminate security problems and protect data.
- Trained employees on new technologies, increasing competency levels across the organization.
IT Help Desk Technician
GreatKitchens
08.2021 - 11.2021
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
IT/Camera Technician
Delta Sonic
01.2016 - 03.2021
- Remotely troubleshot 30+ sites using Goverlan.
- Installed multiple anti-collision NoPileups systems.
- Experienced in NCR camera system setup and troubleshooting.
- Ran Fiber, Cat6, and coaxial cable.
- Configured and managed camera systems for the entire Chicago region.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Computer Technician Intern
Grundy Area Vocational Center
05.2013 - 08.2015
- Worked with teachers and students of varying ages to set up school profiles.
- Managed and helped design the network.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Contributed ideas during brainstorming sessions as part of continuous process improvement efforts within the IT department.
Education
Bachelor of Science - Computer And Information Systems Security
Western Governors University
Salt Lake City, UT 01.2023 - Current
AS - Computer/Network
Joliet Junior College
Joliet, IL 06.2015 - 2017.01
Skills
Desktop Technical Support
Mobile Device Deployment
Help Desk Operations
Troubleshooting and Diagnostics
Debugging
Preventative maintenance
Security best practices
Virus and malware prevention
Desktop and laptop installations
Certification
ITIL® Foundation Certificate in IT Service Management
Timeline
CompTIA A+
06-2024
ITIL® Foundation Certificate in IT Service Management
06-2023
Bachelor of Science - Computer And Information Systems Security
Western Governors University
01.2023 - Current
IT Help Desk Technician
GreatKitchens
08.2021 - 11.2021
IT/Camera Technician
Delta Sonic
01.2016 - 03.2021
AS - Computer/Network
Joliet Junior College
06.2015 - 2017.01
Computer Technician Intern
Grundy Area Vocational Center
05.2013 - 08.2015
IT POC
Strategix Management
3 2022 - Current
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