Clayton Lancaster
Summary
Dynamic and results-oriented professional with a proven track record in account and general management, complemented by expertise in world-class customer service, supply chain management, logistics, distribution, warehouse operations, marketing, and sales. Recognized as a creative leader embodying entrepreneurial thinking and a strong work ethic. Known for a 'whatever it takes' attitude, meticulous attention to detail, and unwavering project follow-through.
Overview
28
28
years of professional experience
Work History
Manager US Customer Consignment/Corporate Contract
BASF / Chemetall US, Inc.
10.2008 - 01.2026
- Managed daily functions of B2B inventory consignment program to drive significant annual revenue of approximately $70M across 91 top tier accounts.
- Developed and launched a robust inventory consignment program integrating contract strategies, standard operating procedures (SOPs), and an inventory reporting tool for improved and simplified operational efficiencies.
- Developed a SOX-compliant "consignment workbook" (CWB) for efficient tracking/reporting of inventories, invoicing, and an "automated" product reordering form.
- Uncovered $3.2M in potential revenue loss through diligent audits utilizing CWB, enhancing financial accuracy and minimizing inventory losses.
- Analyzed inventory levels and developed action plans to address excessive, slow-moving, and dead inventories thus ensuring efficient management of over $3M+ in assets.
- Developed and delivered comprehensive consignment training program and provided ongoing support to all US personnel.
- P&L management (reduced consignment inventory write offs by 98%).
- Managed contract performance to enhance margin and profitability.
- Managed and drove KPIs and business performance targets.
- Accounts receivable/payables and rebate incentives.
- Worked with auditors (internal/external) during periodic audits.
- Processed orders and invoicing.
Branch Manager - Dry Ice Division
Airgas Inc.
Hillsborough, NJ
09.2006 - 10.2008
- Managed dry ice distribution and operations, maintaining high service standards for major corporate accounts at Newark Liberty, LaGuardia, JFK, and Boston Logan airports.
- Analyzed and controlled profit and loss metrics to maintain fiscal health and stability.
- Managed a team of 10 route box-truck drivers, 2 over-the-road drivers, and 2 warehouse employees to enhance logistics efficiency.
- Managed order processing and invoicing tasks to ensure accuracy and compliance with company standards.
- Analyzed and coordinated logistics schedules to streamline routing and production planning processes.
- Executed inventory control processes, maintaining optimal levels and conducting thorough cycle counts and reconciliations.
- Employee management (hiring/training/coaching/review).
- Warehouse operations (security, 5S, shipping/receiving, maintaining proper inventories).
- Documented and tracked product non-conformance complaints through resolution.
- Demonstrated proficiency in operating forklifts and powered pallet trucks, contributing to streamlined logistics and inventory management.
- Conducted regular safety and team meetings to promote awareness and compliance with safety protocols.
- Applied comprehensive understanding of FDA, OSHA, and DOT requirements to enhance workplace safety and regulatory compliance initiatives.
- A/R and A/P management.
Branch Manager - Retail Gas Operations
Airgas Inc.
Piscataway, NJ
08.2004 - 09.2006
- Managed daily branch operations while maintaining strict compliance with safety regulations and operational standards.
- Developed and implemented strategic plans to enhance customer service and drive revenue growth.
- Managed inventory levels, optimizing stock control processes to reduce costs and improve efficiency.
- Trained and mentored staff, fostering a culture of continuous improvement and professional development.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Key Account Specialist - BOC Gases National Customer Service Center
BOC Gases Inc.
Lebanon, NJ
11.1997 - 08.2004
- Provided world-class customer service for B2B distributor gas accounts, contributing to over $15 million in annual revenue. Managed order entry, coordinated emergency deliveries, resolved invoice discrepancies, price quotations, and general customer services duties.
Skills
- SAP S4 Hana
- Microsoft 365 (Excel, Word, Power Point, Outlook, Teams)
- Aurum Enterprise (complaint documentation & tracking RGA's)
- Computers Unlimited (CU)
- Application Extender
EDUCATION
Fairleigh Dickinson University (FDU) (BA in Business & Technology - Honors)
SKILLS
Customer Account Management
Inventory & Consignment Management
Warehouse & Distribution Operations
Contract Management & Performance
Leadership & General Management
Data Analysis & Reporting
Order-To-Cash (OTC)
Invoice-To-Cash (I2C)
Fork Lift Experienced
Mechanically Inclined
Awards
2009 - Innovation Award
2016 - VIP Support Award
2022 - Expect More Award
Timeline
Manager US Customer Consignment/Corporate Contract
BASF / Chemetall US, Inc.
10.2008 - 01.2026
Branch Manager - Dry Ice Division
Airgas Inc.
09.2006 - 10.2008
Branch Manager - Retail Gas Operations
Airgas Inc.
08.2004 - 09.2006
Key Account Specialist - BOC Gases National Customer Service Center
BOC Gases Inc.
11.1997 - 08.2004