Summary
Overview
Work History
Education
Skills
Field Customer Service Option
Timeline
Generic

Clayton Landsman

New Smyrna Beach,FL

Summary

Dependable employee with experience providing responsive, high-quality customer service. Adaptable professional with a natural ability to resolve customer concerns and work collaboratively with team members and management through an outgoing, engaging, and polite personality. Proven discipline and ability to study and work remotely. Seeking a remote customer service position.

Overview

4
4
years of professional experience

Work History

Server

Outriggers Tiki Bar & Grill
02.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Worked with POS system to place orders and manage bills.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous compliments from satisfied customers and coworkers.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Traveling COVID Temperature Screener

Atlas Injury Prevention Solutions
03.2021 - 09.2021
  • Responded within 48 hours to travel to a new client site anywhere in the US for a 2 to 6 week period.
  • Purchased supplies and set up screen operations at greenfield sites.
  • Worked on my own to conduct screens and provide necessary reports and documentation to site management.
  • Engaged with disruptive and unruly employees who failed screens and effectively diffused those situations.
  • Trained replacement permanent team members on site procedures, unique needs and personalities, and guided them to a successful transition.

Barback

Flagler Tavern
05.2020 - 08.2020
  • Greeted customers and provided friendly, knowledgeable service.
  • Provided attentive service and proactively responded to guest needs.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Restocked glassware, cleaned tables and organized supplies to meet high demand periods throughout shift.
  • Replaced empty kegs and soda syrups, and maintained adequate levels of other supplies to keep service flowing smoothly.

Education

Bachelor of Science - Sales And Marketing Education

Eastern Florida State College
Cocoa, FL
05.2022

Skills

  • Customer Service
  • Client Engagement
  • Effective Communication
  • Problem Solving
  • Suggestive Selling
  • Team Collaboration

Field Customer Service Option

In 2023 I lived out of my Mercedes van, traveling the western United States and documenting my travels through professional-level videos and photography. As an option, I can provide in-person reseller support and brand/product promotion.  I can also travel to and work events, competitions, and/or tradeshows to promote brand awareness.  These activities can be completed in addition to my remote customer service responsibilities.  I have extensive experience surfing and hiking, and some experience with mountain biking.

Timeline

Server

Outriggers Tiki Bar & Grill
02.2022 - Current

Traveling COVID Temperature Screener

Atlas Injury Prevention Solutions
03.2021 - 09.2021

Barback

Flagler Tavern
05.2020 - 08.2020

Bachelor of Science - Sales And Marketing Education

Eastern Florida State College

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Clayton Landsman