Clayton Love
St Louis,MO
Summary
Organized Operations Support Staff verifies bank clientele for loan processing. and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient with Microsoft Office suite and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Operations Support Analyst
Citibank, N.A.
08.2022 - Current
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Participated in operations team meetings to coordinate, assign project management tasks and lead the team in absence of the supervisor where applicable
- Ensured smooth daily operations by proactively addressing any potential bottlenecks or workflow disruptions.
- Gathered, documented, and modeled data to assess business trends.
- Maintained up-to-date knowledge of industry best practices and emerging technologies relevant to operations support functions.
- Created and maintained well-organized electronic and hard copy files to support business processes.
Mobile Sales Supervisor
Best Buy L.P.
12.2021 - 08.2022
- Applies sales experience, knowledge, and expertise to act as the subject matter expert in each department
- This includes validating product pricing, signage, availability, and display functions of all ad items
- Resolves customer service escalations in-person and on the phone
- Ensures smooth and accurate customer processing to maximize the customer and employee experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Supervisor
Best Buy L.P.
07.2021 - 12.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Project Team Specialist - Team Lead
Best Buy L.P.
03.2015 - 07.2021
- Mitigated potential roadblocks by proactively identifying potential risks or obstacles and addressing them before they impacted the project timeline or quality.
- Facilitated continuous improvement within the team by promoting a culture of knowledge sharing, feedback loops, and process optimization.
- Contributed to the development of comprehensive project plans, outlining detailed timelines, budgets, resources, and deliverables.
- Achieved significant cost savings for the organization by identifying opportunities for process improvements and implementing strategies to streamline operations during projects.
- Championed best practices in project management methodologies within the organization to improve overall efficiency across all projects.
- Fostered a positive work environment by cultivating strong teamwork among colleagues, ultimately leading to increased morale and productivity.
Customer Success Advocate
Block Inc. formerly known as Square Inc.
01.2018 - 07.2018
- Boosted client retention through proactive communication, addressing potential concerns before they escalated.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified prospects and cross-sold products to customers.
- Handled high volume of inbound phone calls in fast-paced environment.
- Leveraged customer feedback to inform product development decisions, ensuring new features aligned with client needs and expectations.
Mobile Sales Lead
Best Buy L.P.
11.2012 - 03.2015
- Mentored junior team members to help them grow professionally and improve their individual performance metrics.
Asset Protection Lead
Best Buy L.P.
11.2011 - 11.2012
- Served as the primary point of contact for emergency response planning, coordinating efforts across departments to ensure seamless execution during crisis situations.
Education
Kirkwood High School
05.2010
Skills
- Coaching, Training and development of peers and direct reports
- Budget Management (Profit & Loss, Monthly Trends)
- Office Suite Proficiency
- Customer De-Escalation
- Operations Management
- Incident Management
- Compliance Monitoring
- Operations tracking
- Operational Efficiency
- Business Analysis
- Risk Assessment
- System Administration
Job Accountabilities
- Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.
- As the Project Team Specialist Lead: Completes merchandising tasks including complex interactive display setup, low-voltage and AV distribution support, extensive category planograms setup, implementation of new and reflowed fixture configurations, signage execution, installation of product security devices, and other tasks as assigned.
- Be responsible/accountable for the running of in-store projects to include partial to full size store remodels
Job Objectives
- Applies sales experience, knowledge, and expertise to act as the subject matter expert in each department. This includes validating product pricing, signage, availability, and display functions of all ad items.
- Resolves customer service escalations in-person and on the phone.
- Ensures smooth and accurate customer processing to maximize the customer and employee experience
References
- Eric Mattingly, 314-614-8936, Deployment Supervisor
- Jinny Callaghan, 636-261-2555, Vice President - Operations Support Senior Manager
Timeline
Operations Support Analyst
Citibank, N.A.
08.2022 - Current
Mobile Sales Supervisor
Best Buy L.P.
12.2021 - 08.2022
Customer Service Supervisor
Best Buy L.P.
07.2021 - 12.2021
Customer Success Advocate
Block Inc. formerly known as Square Inc.
01.2018 - 07.2018
Project Team Specialist - Team Lead
Best Buy L.P.
03.2015 - 07.2021
Mobile Sales Lead
Best Buy L.P.
11.2012 - 03.2015
Asset Protection Lead
Best Buy L.P.
11.2011 - 11.2012
Kirkwood High School
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