Clayton Mayo
IT Support Specialist
Biloxi,Mississippi
Summary
Marine veteran with 4+ years of experience in service desk support. Three years of experience in armed security as an embassy security guard. Viewed as dependable, driven, hardworking, and teamwork oriented.
QUALIFICATIONS: CompTIA Security+ Certification. Top Secret/SCI Clearance.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Service Engineer
Hitachi Vantara Federal
Biloxi, United States
04.2021 - Current
- Responsible for the successful CS&S repair, support, and implementation of complex storage related engagements including hardware configuration details, SAN enablement's and software quick starts
- Provided the first line of on-site field system support that includes hardware, software, and SAN networking to customers and field personnel on-site at customers or remotely
- Provisioned a high level of customer satisfaction through the effective delivery of technical support and service programs
- Conducted preventive maintenance according to recommended routines and procedures
- Experience with maintenance, product installation, and site planning.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Enterprise Help Desk Technician
TEKsystems
New Orleans, LA
09.2020 - 12.2020
- Experience Installing workstation operating systems and applications, applying security updates, patches, troubleshooting, and supporting users with hardware or software issues
- Provide customer focused technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Coordinate the creation of computer/user accounts in Active Directory
- Installed, modified, and repaired computer hardware and software
- Ran diagnostic programs and tools to trouble shoot and resolve IT technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Ensured tracking of trouble tickets status and elevate when required through Salesforce and Remedy.
- Managed the archiving and digitizing of organizational document and records
- Experience providing help desk support for DoD end users with problems such as O365, Active Directory, Teams, OWA, Cisco Finesse, OneNote, Salesforce, Remedy, and Pulse Secure.
Marine Security Guard
Marine Security, United States Marine Corps
OCONUS
05.2017 - 07.2020
- Three years of years of experience with security control room equipment and operations. Metal detection screening, access control, intrusion detection and incident response protocol
- Supported inquiries and investigations to security violations and provided input to the regional security office
- Controlled access of prohibited materials and incidents as specified
- Conducted random inspections of secured areas for unapproved personnel and material items
- Provided armed physical security for 36 designated Very Important Persons for the Department of State in High Threat environments
- Responded to and assess security alarms or emergency alarms, emergency situations, medical aid, fires, oxygen deficiency alarms, first responder, secure classified information, escort visitors and contractors, secure ingress, and egress situations
- Experience operating windows computers and digital or analog radios
- Responsible for assisting in maintaining and supporting all VTC systems.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Watched for irregular or unusual conditions that created security concerns or safety hazards and proactively addressed concerns.
- Investigated and prepared reports on accidents, incidents and suspicious activities to identify and address threats promptly.
Satellite Transmissions System Operator
United States Marine Corps
Camp Pendleton South, CA
05.2013 - 05.2017
- Provided wide network and communication support for division military operations while working in a network operating center while collaborating with a team of highly skilled individuals
- Provided help desk, desktop support, and technical troubleshooting for a wide variety of systems
- Installed, operated, and maintained various wideband satellite communication terminals operating in the AEHF, KU, KA, X, and L bands
- Operated spectrum analyzing tools, specialized computer hardware/software programs, transmission security (TRANSEC), and communications security (COMSEC)
- Experience in systems and network administration, along with experience with racking, stacking equipment, changing cables, and terminating cables
- Creating complex technical documentation, as well as testing and deployment of IT systems
- Working with a small team dedicated to completing tasks in support of IT systems
- Ensured that all VTC software including network control programs satisfy the communications needs covering both the hardware and software installed
- Provided hands-on assistance involving troubleshooting and diagnostic support for all VTC related systems, equipment failures or service issues.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
Education
High School Diploma -
Slidell High School
Slidell, LA 08.2009 - 05.2013
Skills
Desktop support
Certification
CompTIA Security+
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved technical problems which led to satisfied customers.
Meditation
Each morning before starting my day, I meditate for 10 to 15 minutes. I also practice yoga daily for 20 minutes. These routines keep me focused, grounded, and relaxed.
Timeline
Customer Service Engineer
Hitachi Vantara Federal
04.2021 - Current
CompTIA Security+
03-2021
Enterprise Help Desk Technician
TEKsystems
09.2020 - 12.2020
Marine Security Guard
Marine Security, United States Marine Corps
05.2017 - 07.2020
Satellite Transmissions System Operator
United States Marine Corps
05.2013 - 05.2017
High School Diploma -
Slidell High School
08.2009 - 05.2013
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