CLAYTON MCCONNACHIE
Shawnee,OK
Summary
Adaptable professional with 5 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the role at your company.
Overview
8
8
years of professional experience
Work History
ASSISTANT MANAGER
Big 5 Sporting Goods
07.2016 - 12.2020
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise
- Greeted store associates with a friendly smile and helped them with any questions they had
- Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
- Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
SALES ASSOCIATE
Chevron
06.2024 - 10.2024
- Managed and developed client relationships to drive repeat business and increase sales
- Collaborated with team members to meet and exceed sales targets consistently
- Utilized excellent communication skills to provide exceptional service to customers
- Demonstrated strong product knowledge to assist customers in making informed purchasing decisions
Education
HIGH SCHOOL DIPLOMA - undefined
Lincoln High School
Lincoln, CA06.2016
Skills
- Customer service
- Computer literacy
- Communication skills
- Upselling
- Retail loss prevention
- Money transfer systems
- Cash handling
- Problem-solving
- Flexible schedule
- Listening skills
- Professional demeanor
- Time management
- Retail store operations
- Cash register operation
Timeline
SALES ASSOCIATE
Chevron
06.2024 - 10.2024
ASSISTANT MANAGER
Big 5 Sporting Goods
07.2016 - 12.2020
HIGH SCHOOL DIPLOMA - undefined
Lincoln High School
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