Clayton Morgan
Battle Creek,MI
Summary
At DENSO Manufacturing Michigan, I leveraged my expertise in network performance and end-user support to enhance IT operations. Through fostering a culture of continuous improvement I significantly contributed to optimizing network functionality and elevating user satisfaction. My proactive approach and ability to train support personnel underscore my dual strengths in technical proficiency and team development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Advanced Network Analyst
DENSO Manufacturing Michigan
07.2021 - Current
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Analyzed and defined network requirements, optimization and support.
- Fostered a culture of continuous improvement within the IT department by sharing knowledge and promoting professional development opportunities.
- Completed comprehensive risk assessments for critical assets within the network environment, identifying vulnerabilities and recommending mitigation measures.
- Designed and implemented networks in collaboration with project leaders.
- Configured and installed Cisco wireless controllers, routers and switches.
- Configured and Installed Checkpoint Firewalls.
- Enhanced network security with regular software updates and patches.
Server Administrator
DENSO Manufacturing Michigan
07.2015 - 07.2021
- Managed patch deployment processes, maintaining up-to-date systems in compliance with industry standards and best practices.
- Collaborated with cross-functional teams to identify infrastructure needs for new projects, resulting in seamless integration of new technologies.
- Maintained accurate asset inventory records for servers, networking equipment, licenses tracking purposes.
- Delivered responsive support for end-users by resolving issues promptly and providing clear communication throughout the process.
- Enhanced server performance by optimizing configurations and implementing regular updates.
- Reduced downtime through proactive monitoring of server health and quick response to alerts.
- Assisted IT staff on troubleshooting issues and closing calls.
- Diagnosed and resolved hardware and software issues.
Computer Helpdesk Technician
DENSO Manufacturing Michigan
07.2004 - 07.2015
- Continuously improved professional skills through training, certifications, and participation in relevant industry forums, ensuring up-to-date knowledge on emerging technologies.
- Assisted in the onboarding process for new employees by providing thorough training on company software applications and hardware equipment.
- Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
- Supported company-wide software rollouts by preparing systems, providing training materials, and offering post-implementation assistance as needed.
- Reduced downtime for end-users by promptly addressing hardware failures and performing necessary repairs or replacements.
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Used ticketing systems to manage and process support actions and requests.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
Mainframe Operator
DENSO Manufacturing Michigan
07.2001 - 07.2004
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Processed requests for service from internal and external customers.
- Resolved issues and escalated problems with knowledgeable on call support staff.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
Education
No Degree - General Studies
Albion College
Albion, MINo Degree - General Studies
Kellogg Community College
Battle Creek, MISkills
- Network Performance Analysis
- IP Addressing
- Network Troubleshooting
- Network device monitoring
- Network Access Control
- End-user support
- Wireless Networking
- Firewall Administration
- Troubleshooting
Certification
- CompTIA A+
- CompTIA Network+
- Microsoft MCP
Timeline
Advanced Network Analyst
DENSO Manufacturing Michigan
07.2021 - Current
Server Administrator
DENSO Manufacturing Michigan
07.2015 - 07.2021
Computer Helpdesk Technician
DENSO Manufacturing Michigan
07.2004 - 07.2015
Mainframe Operator
DENSO Manufacturing Michigan
07.2001 - 07.2004
No Degree - General Studies
Albion College
No Degree - General Studies
Kellogg Community College
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