Clayton olson
Wichita Falls,TX
Summary
Dedicated dock greater with proven skills in guest relations, problem-solving, and team collaboration. Committed to enhancing guest experiences and supporting seamless operations.
Overview
7
7
years of professional experience
Work History
dock greater/ boat master
ross lake resort
north cascades national park, WA
04.2020 - 10.2024
- Welcomed guests with a friendly demeanor and addressed their inquiries.
- Managed check-in process to ensure smooth arrival experience for visitors.
- Provided detailed information about services and amenities, directly enhancing guest satisfaction and engagement.
- Coordinated with staff to promptly address guest inquiries and resolve concerns, improving overall guest experience.
- Assisted in training new greeters on company protocols and customer service standards.
- Monitored visitor traffic flow and adjusted greeting strategies accordingly.
- Performed general cleaning duties such as sweeping floors, dusting shelves.
- Informed customers of current sales and promotions.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Managed guest expectations by clearly relaying information on hours, wait times, and specials, contributing to informed visitor decisions.
Busser/Restaurant Waiter
buzzes wharf
Maui , Hawaii
01.2018 - 01.2020
- Delivered food and beverages to designated tables, ensuring timely service for guests.
- Cleared and reset tables promptly after guest departures, enhancing service efficiency.
- Bussed and reset tables in an orderly fashion.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Collaborated with team members to maintain efficient flow during busy service hours.
- Monitored guest needs and provided timely assistance, contributing to a positive dining experience.
- Stocked supplies, including napkins, utensils, and condiments for seamless service operations.
- Contributed to a welcoming atmosphere by greeting guests with friendly demeanor.
- Maintained a friendly attitude towards customers at all times.
Education
Some College (No Degree) - Interpersonal Communications
Whatcom Community College
Mount Vernon, WASome College (No Degree) - Hospitality Management
Allison
Online CourseSkills
- Cargo tracking
- Service coordination
- Operational efficiency
- Safety compliance
- Guest relations
- Crew coordination
- Customer service
- Problem solving
- Communication skills
- Conflict resolution
Affiliations
volunteer rescue
Timeline
dock greater/ boat master
ross lake resort
04.2020 - 10.2024
Busser/Restaurant Waiter
buzzes wharf
01.2018 - 01.2020
Some College (No Degree) - Interpersonal Communications
Whatcom Community College
Some College (No Degree) - Hospitality Management
Allison