Clayton Osborne
Summary
Dedicated Network Administrator with four years of experience managing and supporting IT infrastructure, specializing in Microsoft 365 and Azure platforms. Proven expertise in configuring network hardware, implementing robust security measures, and optimizing performance across diverse client environments. Demonstrated leadership in training new team members and enhancing operational efficiency through strategic solutions. Committed to delivering innovative and reliable IT services that align with the evolving needs of modern businesses. Willing to relocate to Redmond, Seattle, or Bellevue, WA, and authorized to work in the US for any employer.
Overview
12
12
years of professional experience
Work History
Technical Support Specialist II
Evergreen Investments
07.2025 - Current
- As a Technical Support Specialist II at Evergreen Investments, I provided advanced technical support to both internal staff and clients, troubleshooting complex issues related to hardware, software, and network connectivity. I specialized in resolving problems with trading platforms, ensuring secure and reliable access to critical financial systems. My role involved diagnosing technical faults, coordinating with vendors, and implementing solutions to minimize downtime and maintain operational continuity. I collaborated closely with department heads and clients to roll out system updates, patches, and security enhancements, helping to improve overall infrastructure stability. Additionally, I played a key role in user training and support, guiding employees through new technology implementations and best practices. This position required strong analytical skills, attention to detail, and a proactive approach to problem-solving, all aimed at ensuring efficient, secure technology environments within a fast-paced financial services setting.
Network Administrator
Pitt Technology Group
05.2021 - 03.2025
- As a Network Administrator at Pitt Technology Group, I was responsible for managing, maintaining, and supporting a diverse range of IT infrastructure to ensure optimal performance, security, and reliability for both internal operations and client environments. My day-to-day responsibilities included configuring and administering Microsoft 365 and Azure platforms—managing user accounts, permissions, email services, and implementing cloud-based security and compliance features. I also deployed and maintained comprehensive print management solutions, streamlining workflows, reducing print-related issues, and improving overall efficiency.
- A key part of my role involved hands-on work with network hardware, including firewalls, access points (APs), switches, and routers. I handled the setup, configuration, monitoring, and troubleshooting of this equipment to ensure secure, high-performing, and scalable networks. I also implemented firewall rules, VLANs, and wireless solutions to meet specific client needs while maintaining best practices for network security.
- In addition to infrastructure support, I regularly monitored system performance, addressed technical issues proactively, and applied software and firmware updates. I collaborated closely with clients and internal teams to design, deploy, and maintain customized network solutions aligned with business objectives. My work supported Pitt Technology Group's mission to deliver innovative, reliable, and secure IT services tailored to modern business environments.
FedEx Delivery Driver
FedEx
05.2019 - 05.2021
- As a FedEx delivery driver, I ensured timely and accurate delivery and pickup of packages on assigned routes. Responsibilities included loading vehicles, planning efficient routes, and using scanners to track shipments. I provided excellent customer service, followed safety protocols, and maintained delivery records. The role required strong time management, physical stamina, and attention to detail to support FedEx's commitment to reliable, efficient service.
Sales Representative
TTEC
03.2018 - 04.2019
- At TTEC, I worked as an ADT Customer Support Specialist II, assisting customers with home security systems, billing inquiries, and technical troubleshooting. I provided prompt, knowledgeable support to resolve issues and ensure customer satisfaction. I regularly handled escalated calls, processed account updates, and guided users through system features and usage. In addition to customer support, I helped train new employees, sharing best practices, system knowledge, and communication techniques to ensure team success. My role required strong multitasking, attention to detail, and a commitment to providing reliable, high-quality service in a fast-paced environment.
Customer Service Representative
JP Morgan Chase
08.2017 - 03.2018
- At Chase, I worked as a Customer Service Representative II on the Disney team, assisting cardmembers with account inquiries, rewards, billing, and technical support. I delivered exceptional service while promoting Disney-branded products and benefits. I also played a key role in training new team members, providing guidance on systems, policies, and customer engagement strategies. My role required strong communication skills, attention to detail, and a focus on creating a positive customer experience.
Emergency 911 Dispatcher
City of Springfield/ 911 Telecommunicator
07.2016 - 07.2017
- As a 911 dispatcher for the City of Springfield, Missouri, I was responsible for answering emergency calls, quickly gathering critical information, and prioritizing incidents to ensure the most effective response. I dispatched police, fire, and EMS units, coordinating multiple agencies simultaneously while maintaining clear, calm communication with both callers and first responders. I continuously monitored active situations, provided updates, and adjusted resource deployment as needed to maximize public safety and response efficiency. In addition to my dispatch duties, I played an important role in training new team members, teaching them call-taking protocols, dispatch procedures, and communication skills to uphold the highest standards of accuracy, professionalism, and emergency response effectiveness.
Emergency 911 Dispatcher
Dallas County
07.2013 - 07.2016
- As a 911 dispatcher for Dallas County, I was responsible for promptly answering emergency calls, collecting essential information, and prioritizing incidents to ensure rapid and effective response. I dispatched police, fire, and EMS units, coordinating across multiple agencies while maintaining clear, calm communication with callers and first responders. I monitored ongoing situations closely, provided updates, and adjusted resource allocation to enhance public safety. Additionally, I trained new team members on call-taking procedures, dispatch protocols, and communication best practices, helping maintain a high level of professionalism and accuracy in emergency response.
Education
Associate - Information Technology
Ozarks Technical Community College
Springfield, MO05.2022
Diploma - undefined
Buffalo High School
Buffalo, MO05.2013
Skills
- Technical troubleshooting
- Documentation support generation
- Office 365 Administrator
- Veeam Backup and Replication / Disaster Recovery
- Print Management
- Proficient in Cisco technologies
- Ubiquity Solutions expertise
- Barracuda Email Filtering / Spam Protection
- Proficient in Intune device administration
- Active Directory administration
- Management of Azure environments
- Proficient in VPN configuration
Timeline
Technical Support Specialist II
Evergreen Investments
07.2025 - Current
Network Administrator
Pitt Technology Group
05.2021 - 03.2025
FedEx Delivery Driver
FedEx
05.2019 - 05.2021
Sales Representative
TTEC
03.2018 - 04.2019
Customer Service Representative
JP Morgan Chase
08.2017 - 03.2018
Emergency 911 Dispatcher
City of Springfield/ 911 Telecommunicator
07.2016 - 07.2017
Emergency 911 Dispatcher
Dallas County
07.2013 - 07.2016
Diploma - undefined
Buffalo High School
Associate - Information Technology
Ozarks Technical Community College
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