Clayton Painter
Staunton,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Kohl's Department Stores, Inc
10.2022 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Operations Supervisor
Kohl's Department Stores, Inc
02.2021 - 10.2022
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Championed a culture of continuous improvement within the team by encouraging open feedback, experimentation with new ideas, and learning from both successes and failures.
Call Center Customer Service Representative
Dupont Community Credit Union
09.2020 - 02.2021
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Service Supervisor
Kohl's Department Stores, Inc
12.2018 - 09.2020
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Collaborated with team members to achieve Credit, Rewards, and Sales targets and maintain a clean, well-stocked store environment.
Education
No Degree - General Studies
Blue Ridge Community College
Weyers Cave, VANo Degree - Organizational Leadership
Wilmington University
New Castle, DE08.2026
High School Diploma -
Wilson Memorial High School
Fishersville, VA05.2017
Skills
- Business Development
- Department Oversight
- Retail Operations
- Customer Service and Engagement
- Hiring and Training
- Merchandise Planning
Timeline
Assistant Store Manager
Kohl's Department Stores, Inc
10.2022 - Current
Operations Supervisor
Kohl's Department Stores, Inc
02.2021 - 10.2022
Call Center Customer Service Representative
Dupont Community Credit Union
09.2020 - 02.2021
Customer Service Supervisor
Kohl's Department Stores, Inc
12.2018 - 09.2020
No Degree - General Studies
Blue Ridge Community College
No Degree - Organizational Leadership
Wilmington University
High School Diploma -
Wilson Memorial High School
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