Clayton Paus
New Port Richey
Summary
Recent graduate with a solid understanding of PC hardware, Windows 10/11, Active Directory basics, and remote support tools. Proven ability to diagnose and resolve technical issues through lab projects. Highly customer-service-oriented, detail-focused, and eager to secure a Desktop Support/Helpdesk role where I can deliver exceptional end-user experiences while growing within a professional IT environment.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Dock Hand
Port-Hudson Marina
Hudson
08.2022 - Current
- Supported team efforts by maintaining clear communication among dock personnel.
- Provided exceptional customer service interaction to enhance guest experiences at the marina.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Conducted daily inspections of dock equipment and facilities.
- Performed routine equipment maintenance oversight to ensure operational efficiency.
Education
Bachelor of Science - Supervision & Management With A Concentration in C
Pasco-Hernando State College
New Port Richey, FL12-2025
Associate of Science - Cyber & Information Technology Security
Pasco-Hernando State College
New Port Richey, FL05-2023
Skills
- Customer service
- Team communication
- Problem resolution
- Technical troubleshooting
- Desktop support
- Information security compliance
- Cybersecurity fundamentals
- IT support
Certification
CompTIA ITF+
Timeline
Dock Hand
Port-Hudson Marina
08.2022 - Current
Bachelor of Science - Supervision & Management With A Concentration in C
Pasco-Hernando State College
Associate of Science - Cyber & Information Technology Security
Pasco-Hernando State College