Clayton Poff

• Account Operations Manager for Enterprise Medtronic Account Memphis Portfolio
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Streamlined internal processes for better efficiency in account management tasks.
• Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Responded quickly to incidents and assessed active situations for security concerns.
• Wrote post general, specific and security order procedures for new client
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.

• Captured new customers by optimizing business Green Initiative strategies.
• Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
• Developed creative PPT presentations, to market Chamber of Commerce Team Green Zone Initiative.

I was the head of facilities for the Racquet Club of Memphis and contracted mold poisoning in my lungs and blood stream when cleaning out the HVAC systems. After I recovered I became passionate about Indoor Air Quality. With my skills to reduce energy costs I created the company Energy Cost Reducers LLC in 2008 with the dba Pure Light Clean Air. I've completed over $1million in federal and big B contracts over the years. In 2019 I joined the Knoval company group to provide stronger infrastructure and nation wide capabilities. My role now is one of consulting virtual and on-site assessments for project creation.

• Monitored impacts of changes to infrastructure and HVAC and Electrical systems, effectively determining courses of actions based on Emergency and Reliability Centered maintenance conditions.
• Performed construction observation and project management.
• Acted as contact for client's communication with construction and facilities services personnel.

• Installed and wired electrical transformers, service panels and circuit breakers.
• Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
• Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.

• Point leader in combat patrols during Operation Sharp Edge
• Led basic reconnaissance operations and reported enemy movements to commanding officers.
• Briefed leaders on readiness, equipment status and enemy locations to enable sound decision making.
• Executed reasoned and efficient decision-making to foster troop discipline and unity.
• Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
• Multiple Awards and Medals