Clayton Riddleberger
Gotha,FL
Summary
Hospitality professional with over 10 years of experience in premium venues and mobile event operations. Expertise in driving revenue through upselling and event coordination, complemented by strong client relationship management skills. Extensive knowledge of restaurant operations and a commitment to leveraging technology for business growth. Ready to contribute industry insights and sales expertise to a Territory Account Executive role at Toast.
Overview
12
12
years of professional experience
Work History
Bartender
Waldorf Astoria
Orlando, FL
09.2021 - Current
- Delivered high-touch service to over 500 VIP guests and celebrities, consistently exceeding expectations in a Forbes Four-Star luxury environment.
- Created and sold 15+ signature cocktails, increasing revenue and customer engagement by 30% at special events.
- Collaborated with banquet and event teams to execute 15+ high-profile galas, ensuring seamless coordination and exceptional guest outcomes.
- Maintained 500+ inventory SKUs with 100% health and safety compliance, showcasing attention to operational detail.
Event Manager & Bartender
Belles of the Bar
Tampa & Orlando, FL
02.2021 - Current
- Company Overview: Mobile Bar Company
- Managed full-cycle event coordination for 10+ monthly weddings and corporate events, from client consultation to day-of execution.
- Designed 200+ custom beverage experiences tailored to client goals, increasing event satisfaction and repeat business by 60%.
- Led and trained a rotating team of 5 staff members in customer service, logistics, and product upselling techniques.
- Served as primary client point of contact, delivering white-glove service and fostering long-term referral relationships.
- Mobile Bar Company
Bartender
Bosphorous Turkish Cuisine
Orlando, FL
06.2018 - 01.2020
- Delivered high-volume drink service to 300+ guests per shift at a fast-paced Mediterranean concept.
- Curated beverage pairings to enhance guest appreciation of Turkish cuisine, improving guest satisfaction scores by 30%.
- Implemented front-of-house coordination practices that reduced wait times by 20% and increased table turnover.
Bartender
Yellow Dog Eats
Gotha, FL
04.2013 - 04.2015
- Elevated customer engagement by launching branded promotions and cocktail specials that increased repeat visits by 30%.
- Developed and marketed 10 food-and-beverage pairings in collaboration with the kitchen team, boosting upsell conversion by 25%.
- Maintained high-volume service standards, personally handling over 100 guests per shift with consistent accuracy and energy.
Education
Associate of Science - Biology
University of Central Florida
Orlando, FL06-2015
Skills
- Consultative sales and upselling
- Client relationship management
- Event sales and planning
- Hospitality technology and POS systems
- Territory-based client service
- Team leadership and training
- Inventory management and operational efficiency
- Salesforce proficiency
Websites
Additional Information
Reliable transportation and travel flexibility throughout the Florida region, POS experience: Toast, Square, Aloha, Micros, Comfortable with remote/field-based work and personal home office setup, Self-taught Salesforce CRM basics through mobile event business tracking, Deep understanding of restaurant pain points and operational challenges
Timeline
Bartender
Waldorf Astoria
09.2021 - Current
Event Manager & Bartender
Belles of the Bar
02.2021 - Current
Bartender
Bosphorous Turkish Cuisine
06.2018 - 01.2020
Bartender
Yellow Dog Eats
04.2013 - 04.2015
Associate of Science - Biology
University of Central Florida