Clayton Robinson
Las Vegas,NV
Summary
Owner and Manager of in A-1 Answering Service and A-1 Net Com in Las Vegas, Nevada. I began my professional career in as a part time representative while attending college for experience in Business Management, Accounting, and Computer Sciences and Electronics.
Over the years, I have worked with many vendors for hardware, software, and consulting in new product support. I developed many different hardware configurations with VOIP, T1 ISDN, PRI and 1B telephony linage, along with Server Management, Firewall, Routers and closely supporting staff with the top of the line communications hardware and software as well as remote staffing and power back up features.
I have been working in the communications industry extensively and have worked with many industry users groups and even was involved as a Board of Director for the National Group NAEO. I was active in Conventions and also a speaker for many years.
I have seen the communications industry grow from its infancy and have strived to be a leader in the field. I only desire to be a part in the future growth and expanding of technology.
Overview
40
40
years of professional experience
Work History
Communications/IT Support Consultant
Self Employed
05.2022 - Current
- Provided expert guidance on the selection of hardware, software, and related equipment based on client needs and specifications.
- Developed customized IT strategies for clients to align technology solutions with business objectives.
- Optimized system performance by conducting regular hardware and software maintenance tasks.
- Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
- Assisted in the migration of legacy systems to modern platforms, minimizing disruption to daily operations.
- Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
- Participated in the design and development of user-friendly documentation for IT support processes and procedures.
- Provided ongoing support for clients post-implementation, ensuring a smooth and successful transition to new technologies.
- Reduced downtime for clients with proactive identification and resolution of technical issues.
- Collaborated with cross-functional teams to develop and implement IT solutions, increasing overall efficiency.
- Managed multiple projects simultaneously, ensuring timely completion within budget constraints.
- Trained end users in new technologies and applications, promoting seamless adoption of systems upgrades.
- Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
- Enhanced IT infrastructure by implementing comprehensive network security measures and monitoring systems.
- Coordinated efforts with vendors to obtain necessary equipment replacements or repairs at minimal cost while maintaining quality standards.
- Streamlined help desk processes, improving response times and customer satisfaction rates.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Owner/Manager
A-1 Answering Service
11.1985 - 04.2022
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Streamlined internal communications for higher efficiency by creating a centralized system for information sharing.
- Promoted thought leadership by authoring insightful articles on industry trends and best practices for publication in relevant outlets, positioning clients as experts within their respective fields.
- Collaborated with cross-functional teams to ensure seamless integration of communication strategies with overall business objectives.
- Boosted website traffic by optimizing content for search engine visibility and user experience improvements.
- Increased client satisfaction with customized content solutions tailored to their specific needs and objectives.
- Expedited issue resolution by conducting root cause analysis and implementing appropriate corrective measures to prevent reoccurrence of network problems.
- Enhanced network performance by designing and implementing VoIP solutions for various clients.
- Optimized call quality by identifying and resolving network bottlenecks.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
VOIP Sales and Technical Consultant
Commpartners
04.2001 - 03.2007
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Designed and implemented data migration strategies, ensuring seamless transition between systems with minimal disruption to business operations.
- Performed regular system audits to ensure compliance with regulatory standards, making necessary changes to maintain adherence where needed.
Intelligence Specialist 3rd Class
United States Naval Reserves
06.1984 - 03.1992
- Participated in multi-disciplinary teams tasked with resolving complex intelligence challenges using a diverse range of analytical approaches.
- Conducted extensive research on various topics to provide thorough background briefings for senior leadership.
Education
No Degree - Business, Accounting, General Studies, Electronics
College of Southern Nevada
Las Vegas, NVIntelligence Specialist - Military Intelligence / Photo Interpretation...etc
United States Navy
San Diego, CA05.1989
High School Diploma -
Western High School
Las Vegas, NV06.1985
Skills
- Uptime Management
- User training
- Quality assurance
- Business continuity planning
- Budget Administration
- Business Management
- Regulatory Compliance
- Contract Management
- Staff Development
- Workforce Management
- Marketing
- Vendor Management
- Revenue Forecasting
- Client Relationship Management
- Technical Reporting
- System Design
- Quality Control
Timeline
Communications/IT Support Consultant
Self Employed
05.2022 - Current
VOIP Sales and Technical Consultant
Commpartners
04.2001 - 03.2007
Owner/Manager
A-1 Answering Service
11.1985 - 04.2022
Intelligence Specialist 3rd Class
United States Naval Reserves
06.1984 - 03.1992
No Degree - Business, Accounting, General Studies, Electronics
College of Southern Nevada
Intelligence Specialist - Military Intelligence / Photo Interpretation...etc
United States Navy
High School Diploma -
Western High School
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