CLAYTON ROKER
New York
Summary
Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
San Vicente West Village
03.2025 - Current
- Managed daily front desk operations, ensuring seamless guest experiences and service excellence.
- Supervised front desk staff, providing training and support to enhance team performance.
- Implemented efficient check-in/check-out procedures, reducing wait times for guests significantly.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly.
- Resolved guest complaints with professionalism, fostering a positive atmosphere and repeat business.
Security Guard
All Season Protection
05.2024 - Current
- Working at different sites for many private events and for high profile companies and individuals.
- Deliver comprehensive site training to new security staff, enhancing overall team knowledge on security protocols.
- Administer daily security operations for a commercial facility housing over 1,000 employees, maintaining a safe and secure environment.
- Prevent losses and damage by reporting irregularities, informing violators of policies and procedures, and restraining trespassers as needed.
- Follow procedures for various initiatives, including fire prevention, patrolling premises regularly, traffic control and accident investigations.
Night Auditor
Jane Hotel
09.2020 - 02.2022
- Reconciled daily financial transactions to ensure accuracy and completeness.
- Managed guest check-ins and check-outs, providing exceptional customer service.
- Generated detailed reports on occupancy, revenue, and other key performance indicators.
- Conducted audits of cash drawers and billing statements for compliance with hotel policies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Basketball Manager
Zero Gravity
06.2018 - 06.2019
- Inspected sporting equipment and participants in order to ensure compliance of event and safety regulations.
- Responsible for accurate time keeping, score keeping and player records of 20+ games a week.
- Managed behavior of players, coaches, and spectators in order to minimize in-game conflict.
- Handled 200+ cash transactions per event for entry and concession stand food/beverage.
Education
Bachelor of Science - Travel-Tourism & Hospitality Management
Johnson & Wales University
Providence, RI01.2018
Skills
- Technical Skills: Microsoft Office (Word, Excel, PowerPoint
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Guest relations
- Conflict management
- Hospitality service expertise
- Leadership qualities
Timeline
Front Desk Manager
San Vicente West Village
03.2025 - Current
Security Guard
All Season Protection
05.2024 - Current
Night Auditor
Jane Hotel
09.2020 - 02.2022
Basketball Manager
Zero Gravity
06.2018 - 06.2019
Bachelor of Science - Travel-Tourism & Hospitality Management
Johnson & Wales University
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