Clayton Schwarz
Denver,CO
Summary
Experienced customer professional with a focus of study in finance and economics and diverse experience across various service areas. Skilled in handling customer interactions in high-stress situations, combining natural people skills, a strong grasp of technology, and a quick learning ability to deliver excellence in customer service. Proven ability to apply financial and economic principles to support business operations and enhance service delivery. Organized Team Leader builds positive rapport, inspires trust, and guides teams toward achieving organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
Work History
Service Desk Student Team Lead
University of Colorado Denver/Anschutz
09.2023 - Current
- Utilized data analysis tools to create visualizations that monitored service desk performance, identifying trends and area for improvement to enhance service desk delivery.
- Improved user satisfaction by guiding patrons in finding specific products and resolving queries.
- Oversaw team operations and task delegation, ensuring effective team collaboration.
- Developed and implemented training modules for team members, boosting operational efficiency, security, and service quality.
Service Desk Student Assistance
University Of Colorado Denver/Anschutz
09.2022 - 09.2023
- Enhanced the onboarding experience by supporting new hires through the account creation process and workstation setups.
- Reduced ticket resolution times and increased customer service satisfaction by coordinating service delivery among various teams and departments.
- Provided excellent customer service to students and staff from our remote service desk, addressing inquiries and concerns promptly.
Catering Team Lead/Cashier
Whole Foods Market Inc
11.2019 - 12.2021
- Managed customer financial data and processed large transactions, ensuring accuracy and confidentiality.
- Cross-trained in concierge, specialty, and cashiering to enhance operational efficiency, optimizing customer service during the COVID-19 pandemic.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
IT Helpdesk Support Technician
Hinshaw & Culbertson LLP
01.2017 - 09.2018
- Acted as primary IT support contact for the headquarters office, providing in-house technical support and ensuring smooth daily operations.
- Aided in quality control and service improvements by keeping detailed records of customer complaints, product deficiencies, and device lease returns.
- Optimized resource management and client satisfaction by handling logistics related to equipment shipments to clients, including initiating and tracking return shipments.
- Collaborated with senior IT specialists to manage level 2 support cases involving more complex system problems.
Education
BBA - Finance & Economics
University of Colorado Denver
Aurora, CO12-2025
Skills
- Customer Service
- Problem Solving
- Remote IT Support
- Time Management
- Teamwork & Collaboration
- Performance Improvement
Timeline
Service Desk Student Team Lead
University of Colorado Denver/Anschutz
09.2023 - Current
Service Desk Student Assistance
University Of Colorado Denver/Anschutz
09.2022 - 09.2023
Catering Team Lead/Cashier
Whole Foods Market Inc
11.2019 - 12.2021
IT Helpdesk Support Technician
Hinshaw & Culbertson LLP
01.2017 - 09.2018
BBA - Finance & Economics
University of Colorado Denver
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