Clayton Smedley
Prospect
Summary
Resourceful professional with strong leadership experience in marketing, coaching, retail, and hospitality. Proven track record of motivating teams and delivering personalized service while effectively adapting to diverse client needs. Skilled in guiding individuals toward growth through instruction and support, maintaining high standards of communication and performance under pressure.
Overview
12
12
years of professional experience
Work History
Retail Sales and Customer Service Associate
Swimville USA
Louisville
02.2025 - Current
- Delivered exceptional customer service by assisting swimmers, parents, and coaches in selecting appropriate swimwear, gear, and team apparel.
- Maintained deep product knowledge of competitive swim brands to recommend suitable items for performance, comfort, and budget.
- Processed sales transactions efficiently using POS systems, and handled returns and exchanges with professionalism.
- Resolved customer issues with professionalism, balancing customer satisfaction with company policies.
Swim Team Coach and Private Instructor
Hillcrest Hurricanes / St. Xavier High School / Kentucky Country Day
Louisville
05.2020 - Current
- Foster a positive team environment through mentoring and team-building activities. Boost confidence, resulting in the achievement of personal bests and team goals.
- Provide personalized feedback and encouragement to swimmers and parents to ensure that personal and team goals are being met.
- Conduct in-depth meet analysis to identify areas for improvement. Adjust the training regimen based on performance metrics to optimize individual and team outcomes.
- Collaborate with other coaches to ensure consistency in training techniques.
- Marketed and provided personalized swim instruction to clients of all ages through freelance services, building a client base through self-promotion and word-of-mouth referrals.
Front Desk Agent and Customer Service Representative
21C Museum Hotel
Louisville
06.2024 - 12.2024
- Efficiently managed reservations and streamlined check-in processes, reducing wait times, and enhancing guest satisfaction.
- Coordinated seamlessly with all levels of the organization to provide exceptional stays for our guests.
- Proactively upsold room upgrades and hotel amenities, contributing to increased revenue and guest satisfaction rates.
- Implemented creative solutions for guests, fostering a unique and memorable atmosphere, aligned with 21C's artistic vision.
Retail Sales and Customer Service Associate
Ladybug Gifts; GAP; The Loft
Louisville
01.2014 - 01.2021
- Delivered excellent customer service across multiple retail brands.
- Maintained an impeccable store appearance and inventory organization while minimizing stockouts during peak seasons.
- Participated in the end-of-day POS closing to ensure accurate accounting of daily activities.
- Actively participated in purchasing, merchandising, and inventory management.
Education
Bachelor's Degree - Communications
Bellarmine University
Louisville, KY05.2024
Skills
- Customer service excellence
- Team collaboration
- Sales expertise
- Purposeful coaching
- Creative problem solving
- Clear communication
- Merchandising and inventory management
- Social media analytics
Timeline
Retail Sales and Customer Service Associate
Swimville USA
02.2025 - Current
Front Desk Agent and Customer Service Representative
21C Museum Hotel
06.2024 - 12.2024
Swim Team Coach and Private Instructor
Hillcrest Hurricanes / St. Xavier High School / Kentucky Country Day
05.2020 - Current
Retail Sales and Customer Service Associate
Ladybug Gifts; GAP; The Loft
01.2014 - 01.2021
Bachelor's Degree - Communications
Bellarmine University
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