Clayton Tageson-almgren
Fresno,CA
Summary
Reliable Store Manager with skills in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Dunn Edwards Paints
Fresno, CA
01.2024 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Store Manager
KellyMoore Paints
Clovis, CA
08.2023 - Current
- Provided leadership and direction to sales team members, ensuring all goals were met on time.
- Developed innovative strategies for increasing customer loyalty and satisfaction.
- Analyzed market trends to identify potential opportunities for product expansion and growth.
- Assisted customers in selecting appropriate products or services that best suit their needs.
- Implemented customer service protocols to ensure a positive experience for every customer interaction.
- Monitored competitors' activities, pricing structures, promotions. to stay ahead of the competition.
- Supervised daily operations of the sales department including hiring, training staff and assigning tasks, duties.
- Maintained up-to-date knowledge of company policies, procedures, product offerings.
- Identified areas needing improvement within the sales process and developed solutions accordingly.
- Resolved escalated customer complaints in a professional manner while striving for complete customer satisfaction.
- Collaborated with other departments such as accounting, logistics. in order to facilitate efficient operations.
- Worked closely with marketing team to implement promotional campaigns designed to increase brand awareness.
- Developed strong relationships with key clients by providing exceptional service throughout each transaction.
- Researched competitor merchandise and services to promote benefits of company offerings and boost sales.
- Developed key customer relationships to increase sales.
Lead Sales
KellyMoore Paints
Fresno, CA
07.2014 - Current
- Analyzed prior delivery processes and uncovered more efficient method.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Contacted customers to immediately find resolutions for escalated issues.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Used POS system to process sales, returns, online orders and gift card activations.
Driver
Trinity Services
Fresno, CA
01.2013 - 07.2014
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Dietary Aide
Twilight Haven
Fresno, CA
01.2012 - 01.2013
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
Busser
Alfredo's Mexican Cuisine
Sonora, CA
09.2006 - 09.2008
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ11.2021
High School Diploma -
Fowler High School
Fowler, CA06.2009
Skills
- Upselling and Promotions
- Account Management
- Team Leadership
- Goal-Oriented
- Customer Service
- Friendly and Outgoing
- Relationship Building
- Customer Service Management
- Competitor Monitoring
- Operational Budgeting
- Store Operations Oversight
- Partnership Building
- Revenue Generation
- Sales Strategies
- Sales Professional
- Sales Expertise
- Product Merchandising
Timeline
Assistant Store Manager
Dunn Edwards Paints
01.2024 - Current
Store Manager
KellyMoore Paints
08.2023 - Current
Lead Sales
KellyMoore Paints
07.2014 - Current
Driver
Trinity Services
01.2013 - 07.2014
Dietary Aide
Twilight Haven
01.2012 - 01.2013
Busser
Alfredo's Mexican Cuisine
09.2006 - 09.2008
Bachelor of Science - Criminal Justice Administration
University of Phoenix
High School Diploma -
Fowler High School
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