Summary
Overview
Work History
Education
Skills
Timeline
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Clayton Thompson

Canton,MS

Summary

Proactive Tire Center Manager with extensive experience in customer service, team supervision, and tire installation. Skilled in resolving customer complaints, training staff, and optimizing workflow and safety protocols. Known for improving customer satisfaction and maintaining a clean, efficient work environment.

Overview

6
6
years of professional experience

Work History

Tire Center Manager

Costco Wholesale
03.2024 - Current
  • Assisted customers with finding best tires for driving needs and specific vehicles.
  • Handled escalated customer complaints efficiently by finding fair resolutions that satisfied both parties involved while preserving company reputation.
  • Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
  • Assisted with workload during times of higher volume or short staffing.
  • Managed scheduling for staff to ensure adequate coverage during peak hours, optimizing team productivity while minimizing labor costs.
  • Assessed team member performance, providing actionable feedback and administering coaching for behavior and performance concerns to facilitate improvement.
  • Coached team members on proper tire installation techniques, resulting in fewer errors and improved customer satisfaction.

Tire Center Supervisor

Costco Wholesale
09.2021 - 03.2024
  • Maintained clean facilities through proper storage of tools, equipment maintenance checks, and organization of workspaces to promote efficiency within the tire center department.
  • Supervised tire bay team members, enforcing safe environment standards and observance of tire bay policies and procedures.
  • Fielded complaints and concerns from customers and fairly investigated inquiries.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clients.

Tire Installer

Costco Wholesale Corp
09.2019 - 09.2021
  • Enhanced shop productivity through meticulous organization and maintenance of tools and equipment.
  • Reduced wait times by implementing an effective scheduling system for appointments.
  • Adhered to established safety protocols at all times, contributing to a secure workplace environment for both employees and clients alike.
  • Collaborated with team members to complete large-scale installations in a timely manner.
  • Improved customer satisfaction by efficiently installing and balancing tires on a variety of vehicles.
  • Maintained clean work environment, promoting the professional image of the business and minimizing hazards.

Front-End Assistant

Costco Wholesale
10.2018 - 09.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collaborated with team members to ensure smooth operations during busy periods.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Buckhorn High School
New Market, AL
05.2018

Skills

  • Workplace Safety
  • Employee Training
  • Task Delegation
  • Staff Motivation
  • Workflow Management
  • Inventory Management
  • Sales management

Timeline

Tire Center Manager

Costco Wholesale
03.2024 - Current

Tire Center Supervisor

Costco Wholesale
09.2021 - 03.2024

Tire Installer

Costco Wholesale Corp
09.2019 - 09.2021

Front-End Assistant

Costco Wholesale
10.2018 - 09.2019

High School Diploma -

Buckhorn High School

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Clayton Thompson