Summary
Overview
Work History
Education
Skills
Timeline
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Clayton Varner

Fairmont,WV

Summary

Skilled Flooring Sales associate with extensive knowledge of floor covering options, available brands and pricing structures. Detail-oriented and proactive in handling customer concerns. Known for individualized sales and great negotiation. Dedicated Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Flooring Sales Associate

Lowes Home Improvment
Morgantown, West Virginia
12.2021 - Current
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Assisted customers with selecting appropriate floor types and styles.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Package Handler

FedEx:Ground
Morgantown, WV
10.2020 - Current
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Assisted Outbound with during busy periods, developing new skills while boosting warehouse efficiency.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.

General Associate/Cook Helper

Panera Bread
Morgantown, WV
01.2018 - 12.2019
  • Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
  • Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
  • Operated dishwashing equipment and distributed and stored clean pots, dishes and utensils.
  • Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption.
  • Cleaned and washed all utensils, preparation equipment cutting boards and counters.
  • Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
  • Stocked cabinets and serving areas with condiments and refilled condiment containers.
  • Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.

General Associate/General Associate/Cook

Dairy Queen Grill & Chill
Morgantown, West Virginia
01.2017 - 06.2017
  • Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
  • Scheduled routine site maintenance and repair activities to avoid office disruptions.
  • Transferred telephone calls to appropriate staff members to expedite customer service.
  • Responded to telephone, email and in-person customer inquiries.

Education

High School Diploma -

Morgantown High School
Morgantown, WV
05.2020

Skills

  • Special Requests
  • Safety and Cleanliness Standards
  • Ability to Lift 40 Pounds
  • Energy and Physical Stamina
  • Engaging with Diverse Customers
  • Building Customer Loyalty
  • Excellent Written and Verbal Communication
  • Client Satisfaction
  • Strong Communication and Interpersonal Skills
  • Goal-Driven
  • Emergency Calls

Timeline

Flooring Sales Associate

Lowes Home Improvment
12.2021 - Current

Package Handler

FedEx:Ground
10.2020 - Current

General Associate/Cook Helper

Panera Bread
01.2018 - 12.2019

General Associate/General Associate/Cook

Dairy Queen Grill & Chill
01.2017 - 06.2017

High School Diploma -

Morgantown High School

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Clayton Varner