Clayton Ward
Waxahachie,United States
Summary
Accomplished General Manager at Ovilla Petroleum Inc, adept in operations management and leadership, significantly enhancing sales, profitability, and customer loyalty. Mastered inventory control and staff development, achieving operational excellence. Skilled in software, fostering team collaboration and efficiency. Successfully negotiated to reduce costs, ensuring quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Ovilla Petroleum Inc
04.2021 - Current
- Was responsible for the training of staff, new up coming management team members, as well as newly hired partners seeking the skills needed coming into the business.
- Cultivated positive work atmosphere, boosting employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Enhanced customer and employee loyalty through strategic initiatives.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Enhanced team collaboration and communication by introducing new project management tools, leading to more efficient project completions.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Was responsible for all payroll, bank deposits and transactions.
- Managed all upkeep of outside and inside of property. As well as maintained company standards for site inspection audits and corporate secret shoppers coming in to check if corporate policy is being enforced.
- Reported issues to higher management with great detail.
Heavy Equipment Operator
Jackson Construction
01.2019 - 02.2020
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Assisted in training new hires on proper operation techniques and safety procedures for various pieces of heavy equipment.
Heavy Equipment Operator
Venus Construction
05.2018 - 12.2018
- Operated range of heavy equipment on regular basis with advanced skill.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
- Collaborated with team members to complete complex projects, utilizing strong communication skills and problem-solving abilities.
- Upheld company reputation for quality workmanship through precise execution of tasks according to blueprints and specifications.
- Assisted team in setting up and dismantling equipment and tools to use for construction.
Education
HS Diploma -
Marlow High School
Marlow, OKSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Staff training/development
- Inventory control
- Customer relationship management
- P&L management
- Vendor relationships
- Account management
- Proficient in software
Accomplishments
- Used Microsoft Excel to develop inventory tracking, daily sales, weekly sales percentages, and P&L spreadsheets.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of over 20 staff members.
Certification
- TABC certification
- Licensed Food Handlers certification
Timeline
General Manager
Ovilla Petroleum Inc
04.2021 - Current
Heavy Equipment Operator
Jackson Construction
01.2019 - 02.2020
Heavy Equipment Operator
Venus Construction
05.2018 - 12.2018
- TABC certification
- Licensed Food Handlers certification
HS Diploma -
Marlow High School
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