Clayton Wright
Comanche,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Ethernet Order Manager
Lumen Technologies
06.2017 - 03.2023
- Conducted periodic audits of processes within the Order Management department ensuring compliance with established guidelines and industry standards.
- Collaborated with IT department to troubleshoot system issues affecting the order management process promptly.
- Managed high-volume orders, maintaining accuracy, timeliness, and quality in a fast-paced environment.
- Prioritized urgent requests effectively to minimize disruptions within the supply chain while meeting customer expectations consistently.
Customer Care Manager
Lumen Technologies
04.2015 - 06.2017
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Developed and implemented customer service policies and procedures.
- Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Field Technician II
tw telecom
12.2011 - Current
- Responsible for maintaining, operating, and troubleshooting tw telecom’s network
- Installed and turned-up customer equipment bringing them onto the network
- My other duties are to resolve customer trouble tickets and install new cisco routers into network fiber rings
- These routers are used to connect the CPE equipment to the network.
Field Technician
FiberTower
01.2008 - 12.2011
- Responsible for maintaining, operating, and troubleshooting microwave radio links between cellular towers providing DS1’s to cellular companies
- Install, test, and turnup DS1’s to cellular providers
- Provision and turn up EtherNid’s at cell sites to provide Ethernet
- Responsible for maintaining, operating, and troubleshooting FiberTower Fiber network.
DACS/Network Engineer
TelePacific Communications
01.2005 - 01.2008
- Responsible for engineering and implementation of Tellabs Titan 5500 DAC’s in various market switches
- Single point of contact for troubleshooting and operation expertise in day-to-day operations
- Purchased “grey” market equipment to keep costs at a minimum while still maintaining operation proficiency
- Provided engineering help in implementing new fiber equipment in markets on the West coast
- Designed transport network in all Mpower offices.
Central Office Technician III
Winstar Telecommunications
04.2000 - 01.2005
- Acted as a switch manager, technician, and operator for (3) years while performing migrations, customer turnups, and troubleshooting
- Responsible for maintenance and operation of the following equipment: Lucent 5ESS 2000 switch, Titan 5500 DACS, Titan 532L DACS, Lucent DACS IV, Ascend 9000 ATM frame relay switch, DSX-1 panels, UMC 1000 DLC, Cisco 1720 routers, TBS, and Eagle TK-145 STP
- Duties also included testing and turning up DS0's, DS1's, DS3's, OC-3’S, and OC-12’s
- Excellent knowledge of T-Berd's 950, 310, and 224 for trouble isolation.
Customer Operation Specialist
Winstar Telecommunications
11.1999 - 04.2000
- Duties included switching customer's current telephone service to Winstar's local service
- Provided customers with fractional or full T-1 data capabilities with Cisco 1720 routers and Cisco 1538 hubs
- Implemented customer’s networks onto wireless LAN’s utilizing the 802.11b standard
- Configured and tested Cisco 1720 routers and implemented them onto the customer's local area network utilizing DHCP, NAT, or PAT
- Configured and operated wireless DS3 microwave shots between networked buildings.
Technical Service Engineer
Nextel Communications
05.1999 - 11.1999
- Responsible for customer trouble resolutions utilizing drive test data, frequency management, bi-directional amplifiers, and a knowledge of cellular principles
- Co-ordinated various vendors for installation of bi-directional ampilifiers (BDA'a) into customer's buildings
- Worked with sales force for "pre-sale" surveys of customer's buildings and explained products to the customers.
Mobile Field Service Technician
Nextel Communications
09.1998 - 05.1999
- Responsible for installation and maintenance of two-way base station equipment
- Mounted omni antennae on the roof and ran coaxial cable throughout customer's location
- Responsible for trouble ticket resolutions and preventive maintenance on customer's equipment.
Customer Account Representative
Nextel Communications
11.1997 - 09.1998
- Worked with sales force to solve customer's issues on new products and services
- Gave presentations to customer's employees on how to use new products and services while explaining basic maintenance and upkeep of products
- Responsible for "maintaining" the customer after the sales rep makes the sale.
Technician/Installer
Nextel Communications
10.1996 - 11.1997
- Responsible for installing two-way radio equipment into customer's vehicles
- Performed preventive maintenance and trouble isolation down to component level
- Tuned and programmed customer's radios with tower frequencies.
Radio Communications/Technician
US Navy Submarine Force Pacific
07.1990 - 07.1996
- Responsible for ALL communications on or off the submarine at sea and in port
- Performed trouble isolation to component level on all radio equipment onboard
- Maintained 100% operational readiness on (2) successful six-month western pacific deployments
- Received numerous awards for performance and knowledge of radio communication practices
- Held a TOP SECRET/SCI clearance.
Wave Order Manager
Lumen Technologies
03.2023 - 04.2024
- Optimized resource allocation by analyzing workload distribution among team members periodically for efficient workforce utilization.
- Cultivated positive relationships with key clients, fostering trust and loyalty through consistent delivery of exceptional service.
- Collaborated with IT department to troubleshoot system issues affecting the order management process promptly.
- Expedited order fulfillment with timely coordination between sales, production, and logistics teams.
Education
Associate of Science - Advanced Electronics
Devry University
Dallas, TX02.2000
01.2001
11.1999
03.1992
03.1992
03.1992
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Equipment Installation
- Technical Support
- Network Connectivity
- Interpersonal and written communication
- Safety Management
- Equipment Maintenance
- Root Cause Analysis
- Hardware Repair
- Diagnostic Testing
- Technical Analysis
- Project Management
- Hardware and software installation
Target Job
Employee, Full-Time, Remote, My ideal job would be, to work with an established company that needs a skilled individual to become a "team" player.
Date Of Availability
Immediately
Target Company
No Preference, Telecommunications, My ideal company would be one that is an established and reputable company, which needs highly motivated individuals to obtain the company's goals.
Work Status
US
Career Level
Senior Career (30+ Years of Experience)
References
Available upon request.
Timeline
Wave Order Manager
Lumen Technologies
03.2023 - 04.2024
Ethernet Order Manager
Lumen Technologies
06.2017 - 03.2023
Customer Care Manager
Lumen Technologies
04.2015 - 06.2017
Field Technician II
tw telecom
12.2011 - Current
Field Technician
FiberTower
01.2008 - 12.2011
DACS/Network Engineer
TelePacific Communications
01.2005 - 01.2008
Central Office Technician III
Winstar Telecommunications
04.2000 - 01.2005
Customer Operation Specialist
Winstar Telecommunications
11.1999 - 04.2000
Technical Service Engineer
Nextel Communications
05.1999 - 11.1999
Mobile Field Service Technician
Nextel Communications
09.1998 - 05.1999
Customer Account Representative
Nextel Communications
11.1997 - 09.1998
Technician/Installer
Nextel Communications
10.1996 - 11.1997
Radio Communications/Technician
US Navy Submarine Force Pacific
07.1990 - 07.1996
Associate of Science - Advanced Electronics
Devry University
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