CLAYTON WRIGHT
Houston,US
Summary
Seasoned Operation Manager with a proven track record at PDS Healthcare, achieving a 28% annualized NOI and 47% NOI growth through mentorship and operational oversight. Excelled in high-pressure environments, fostering staff retention and implementing quality control measures. Skilled in budgeting and cost control, alongside talent development, I drive substantial business results and team excellence.
Overview
24
24
years of professional experience
Work History
Operation Manager
PDS Healthcare
Houston, TX
06.2022 - Current
- Top Line Growth for office to achieve long standing goal of reaching over $300k within first 3 months of taking over the office
- Annualized NOI of 28% with 47% NOI growth
- Below overage people cost, lab supply budget
- Provided guidance to staff on insurance coverage and payment options for patients.
- Ensured accurate data entry of patient information into the office management system.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained existing employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Practice Manager
Central Houston Animal Hospital
Houston, US
08.2007 - Current
- Used Paychex and Avimark to complete bi- weekly payroll for 135 employees
- Organized budgets, oversaw P&Ls, and consistently met margin targets to stay on track with growth plans
- Proficient in Avimark and Quickbooks to reconcile daily sales transactions in order to balance and log day-to-day finances
- Oversaw all merchandising, replenishment, and inventory decisions to drive growth
- Created and implemented the facility's policies and procedures
- Oversaw daily operations at a facility that cared for more than 30 people
- Directly in charge of supervising and managing a group of Veterinarians and support staff
- Improved resource allocations while keeping an eye on costs
- Directly in charge of product distribution, merchandising, and showcasing
- Recruited, hired, and coached employees to ensure that all residents received high-quality, cost-effective care
- Conducted routine facility inspections, identifying areas that needed improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Wrote and reviewed incident reports, including employee write-ups, and put in place appropriate corrective action plans to address current and potential problems
- Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines
Office Manager
Parker Road Animal Hospital
Houston, US
08.2000 - 08.2007
- Kept track of office supplies by checking inventory and ordering new supplies as needed
- Kept track of and evaluated employee performance in order to complete Quarterly reviews, make advancement recommendations, and address productivity issues
- Processed incoming payments and prepared vendor invoices
- Assisted with all aspects of the meeting, including preparing materials and taking notes
- Met quotas for productivity and accuracy of work that were difficult to meet
- Handled client correspondence and tracked records to foster office efficiency
- Create and implement goals, policies, and procedures for my department or organization
- Effectively managed costs and billing, as well as financial discrepancies, by using Quickbook's software to organize account information
- Developed a highly efficient administrative team through ongoing coaching and professional development opportunities
- Coordinated and maintained an impressive office organization to keep facilities efficient, organized, and professional
Education
Certified Veterinary Practice Manager - CVPM
Penn Foster College
Scottsdale, AZ05-2020
High School -
Sam Houston Math, Science, and Technology Center High School
Houston, TX01.2002
Associate of Arts - Business Administration And Management
Houston Community College
Houston, TXSkills
- Mentorship Development
- Talent Development
- Staff Training Development
- Detail-Oriented Organization
- File and record management
- Effective Conflict Management
- Quality Control Measures
- Long-Term Planning
- Records management
- Project Timeline Coordination
- Service Excellence
- Operational Oversight
- Production
- High-pressure environments
- Staff retention
- Budgeting and cost control
Timeline
Operation Manager
PDS Healthcare
06.2022 - Current
Practice Manager
Central Houston Animal Hospital
08.2007 - Current
Office Manager
Parker Road Animal Hospital
08.2000 - 08.2007
Certified Veterinary Practice Manager - CVPM
Penn Foster College
High School -
Sam Houston Math, Science, and Technology Center High School
Associate of Arts - Business Administration And Management
Houston Community College
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