Clayton Wright
Summary
Dynamic Store Manager with a proven track record at Pinch A Penny Pool Patio Spa, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective staff training, achieving significant improvements in customer satisfaction. Skilled in inventory management and fostering a collaborative work environment, driving operational excellence. While also
Developing strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
3
3
years of professional experience
Work History
Store Manager
Pinch A Penny Pool Patio Spa
04.2023 - Current
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, implementing effective stock control measures to reduce waste.
- Trained and mentored staff, fostering a collaborative team environment and enhancing productivity.
- Developed and executed promotional strategies to drive sales and increase customer engagement.
- Enhanced customer service protocols, leading to improved feedback and repeat business rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Full Time Key Holder
Dollar General Store
06.2022 - 04.2023
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on customer service and operational standards.
- Managed inventory levels, conducting stock counts and replenishing merchandise as needed.
- Assisted in visual merchandising, optimizing product placement for enhanced customer engagement.
- Processed transactions efficiently, maintaining accurate cash handling practices throughout shifts.
Education
High School Diploma -
A. Philip Randolph Career Academies
Jacksonville, FL06-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Store displays
- Staff supervision
- Staff management
Timeline
Store Manager
Pinch A Penny Pool Patio Spa
04.2023 - Current
Full Time Key Holder
Dollar General Store
06.2022 - 04.2023
High School Diploma -
A. Philip Randolph Career Academies
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