Christine Laclaw
Oak Creek,WI
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Data Analyst-Storage Customer Experience
U-Haul International
02.2016 - 08.2022
- Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided.
- Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
- Conducted thorough competitor analyses, identifying gaps in market share and opportunities for growth.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Worked with IT to design custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives.
- Collaborated with business-unit leaders to identify and prioritize problems.
Patient Account Coordinator
Medical Associates
02.2007 - 12.2012
- Improved patient satisfaction by efficiently handling account inquiries and resolving billing issues.
- Negotiated payment arrangements with delinquent account holders, ultimately reducing bad debt write-offs for the organization.
- Provided exceptional customer service while addressing complex billing questions from patients or their representatives over phone or email communications.
- Analyzed trends in billing discrepancies to identify opportunities for process improvements that would reduce costly errors and increase revenue recovery efforts.
- Facilitated clear communication between patients, healthcare providers, and insurance companies to resolve discrepancies and maintain positive relationships.
- Prepared accurate and timely reports on account activity for management review, enabling informed decision making.
Revenue Cycle Manager
Integrated Billing Services
06.2001 - 11.2006
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Negotiated contracts with third-party vendors for billing-related services, achieving cost savings without compromising quality.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Analyzed complex data sets to derive actionable insights for improving internal processes related to revenue cycle management.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Conducted regular audits to identify areas for improvement in the revenue cycle process.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Created financial dashboards to provide insights into key performance indicators.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Evaluated and negotiated contracts to procure favorable financial terms.
Education
Bachelor of Science - Nursing
Cardinal Stritch University
Milwaukee, WI12.1991
Diploma Program-Three Years - Registered Nurse
Northern Michigan University
Marquette, MI05.1984
Skills
- Data Validation
- Data quality assurance processes
- Strong Work Ethic
- Data Analysis
- Attention to Detail
- Excel Functions
- Variance Analysis
- Business Needs Analysis
- Project Management
- Database Management
Timeline
Data Analyst-Storage Customer Experience
U-Haul International
02.2016 - 08.2022
Patient Account Coordinator
Medical Associates
02.2007 - 12.2012
Revenue Cycle Manager
Integrated Billing Services
06.2001 - 11.2006
Bachelor of Science - Nursing
Cardinal Stritch University
Diploma Program-Three Years - Registered Nurse
Northern Michigan University
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