CLE'ERA HOLLINGSWORTH
NORTH HOLLYWOOD,CA
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Jinya
01.2023 - Current
- Greet and welcome in customers; take food and beverages orders
- Took customer orders accurately and efficiently using POS system.
- Assisted in training new staff on menu items and service standards.
- Resolved customer inquiries and complaints with professionalism and care.
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
Yoga Instructor (Front Desk)
Hot 8 Yoga
08.2022 - Current
- Led engaging group yoga sessions for diverse skill levels and backgrounds.
- Fostered a welcoming community atmosphere among students and staff members.
- Greeted and assisted guests with check-in and check-out processes.
- Managed phone calls, providing information and resolving inquiries promptly.
- Handled guest complaints with professionalism and empathy, ensuring resolution.
- Processed payments accurately using hotel management software systems.
Server
Soho House Holloway
03.2024 - 12.2024
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Collaborated with kitchen staff to maintain efficient food service operations during peak hours.
- Resolved customer complaints promptly, ensuring positive outcomes and repeat business opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Brand Ambassador
Monster Energy
12.2022 - 12.2023
- Engaged consumers through strategic event marketing initiatives to enhance brand visibility.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Coordinated sampling events, demonstrating product benefits and generating consumer interest.
- Collaborated with marketing teams to develop promotional materials aligned with brand messaging.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
Administrative Assistant
Protozoan Law Firm
01.2021 - 07.2022
- Incorporated great communication skills through answering phone calls and.
- Preparing court documents and files with the appropriate courts.
- Maintained strict confidentiality regarding client information and legal matters.
- Assisted with general invoices for clients and tracking legal fees.
- Managed scheduling meetings, phone calls, court dates for attorneys & paralegals.
- Used legal templates to draft letters, contracts, and briefs; using word press, outlook, word press, and excel spreadsheets.
Sales Representative (Remote)
Home Advisor
01.2020 - 12.2021
- Initiating cold calls; contacting prospective customers to offer our services.
- Collaborated with team members to enhance customer experience.
- Assessing if potential customers may be a good fit for our service based off their needs and interest
- Building relationships with customers with nurturing, proper guidance through our sales process.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints effectively and professionally.
Education
Associates - Arts and Sciences
Johnson County Community College
Overland Park, KS01-2016
Skills
- Collaborative Skills
- Adaptive
- Problem solving
- Team building
- Active listener
- Effective communication
- Customer service
- Team collaboration
- Attention to detail
Certification
- Certified Yin Yoga Instructor, Hot 8 Yoga - 2023
Timeline
Server
Soho House Holloway
03.2024 - 12.2024
Waitress
Jinya
01.2023 - Current
Brand Ambassador
Monster Energy
12.2022 - 12.2023
Yoga Instructor (Front Desk)
Hot 8 Yoga
08.2022 - Current
Administrative Assistant
Protozoan Law Firm
01.2021 - 07.2022
Sales Representative (Remote)
Home Advisor
01.2020 - 12.2021
Associates - Arts and Sciences
Johnson County Community College
Miss Missouri USA 4th Runner
Received Award for Miss Missouri USA 4th runner up.