Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Cleauberdy Brenovil

Smyrna,GA

Summary

To acquire a position where the skills and abilities developed from varied experiences can be utilizes to grow the organization. To learn from, contribute and be a part of the team and organization. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved a 4% increased in collection goal every year. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

18
18
years of professional experience

Work History

Patient Access ED Lead

Northside Hospital
12.2019 - Current
  • Assist, monitor individual staff member’s collection to ensure departmental POS goals
  • Complete daily deposit while ensuring quality, accuracy, timeliness and adherence to policy and procedure
  • Monitor FIRST NET system to ensure appropriate patient flow meet organizational registration requirements
  • Provide excellent level of customer service to achieve and sustain service Excellence Standards.
  • Assist with onboarding and training of new employees
  • Assist with development and ongoing training of existing team members.
  • Worked closely with supervisor to report and resolve operational problems and employee deficiencies in work performance
  • Communicate team goals and expectations set up by management.
  • Oversees team member’s productivity and check for quality and guidelines compliance.
  • Improved patient experience by efficiently managing appointment scheduling and registration processes.
  • Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
  • Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of registration process.
  • Promoted positive work environment by fostering teamwork among Patient Access Clerk staff members.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Increased team collection goals by 4% every year.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients and employees.

Insurance Verification Team Lead

Treatment Management Company
04.2016 - 03.2019
  • Conducts weekly performance audits and submit result to managers
  • Communicate team goals and expectations set up by management
  • Help management identify new are for training and skill checks
  • Communicates deadlines and goals to team members
  • Develops strategies to promote team members adherence to companies’ regulations and performance goals
  • Observe team members and report any issues or problems to management.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assist with insurance verifications to ensure timeliness and quality.
  • Document information accurately and efficiently in Salesforce collected from insurance companies.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Lead Data & Quality Assurance Representative

Liberator Medical Supply
09.2014 - 04.2016
  • Coordinated between sales, data QA, and shipping department
  • Provided guidance and training to team members
  • Created SOP guidelines and spreadsheet used by department to calculate profit margin
  • Audited and updated customer data, provider data, and billing codes in spreadsheets
  • Quality-checked orders before approval and process for distribution.
  • Administered 300 internal quality audits and assessed results to inform corrective action measures.

Shipping Coordinator

Liberator Medical Supply
08.2013 - 09.2014
  • Reviewed customers order to ensure accuracy of products delivered
  • Addressed and resolved customer order discrepancies
  • Liaised with different departments and partners to facilitate shipments
  • Maintained several spreadsheet and other data for accurate shipment.
  • Maintained stocked inventory.
  • Handled day-to-day shipping and receiving overseeing more than 600 packages per day.

Logistics Coordinator/Communications Officer

Eagles Wings Foundation: Response to Haitian Earthquake
01.2010 - 01.2013
  • Collaborated with local governments, UN Peacekeeping Minister, World Food Program, US Army 82nd Division and other Non-Governmental Organizations (NGO)
  • Planned convoy operations for transport and distribution of food, equipment and other resources
  • Facilitated communication, provided translation and training between stakeholders, local
  • Supervised food distribution to devastated communities.
  • Streamlined inventory management for reduced waste and improved cost control.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stock outs.
  • Implemented warehouse organization system that increased storage capacity and accessibility.
  • Reduced transportation costs by negotiating favorable contracts with carriers.

Logistics Coordinator

Consortium for Humanitarian Service and Education
03.2006 - 04.2010
  • Collaborated with planning team members to draft, organize and execute plans for exercise
  • Provided logistical leadership to 100 exercise participants
  • Managed flow of exercise for 50 role participants and players
  • Maintained inventory of supplies and equipment, and delivery on timely manner.
  • Implemented warehouse organization system that increased storage capacity and accessibility.
  • Managed cross-functional teams for efficient project execution and timely completion.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.

Education

Bachelor of Applied Science in Organizational Management: Public Safety -

Indian River State College
Ft. Pierce, FL
10.2022

Associates Degree: Emergency Management -

Indian River State College
Ft. Pierce, FL
11.2012

Skills

  • Microsoft Office
  • First Net
  • Salesforce
  • Patient confidentiality
  • Insurance Verification
  • Patient Registration
  • Registration management
  • Training Coordination
  • Problem-Solving
  • Team Collaboration
  • Money Handling
  • Haitian Creole, French and Spanish Fluency
  • Insurance terminology
  • Flexible Schedule
  • Team Leadership
  • Database Search and Data Entry Skills
  • Medical terminology
  • Fluent in French and Haitian Creole

References

Provided upon request

Languages

French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Elementary

Timeline

Patient Access ED Lead

Northside Hospital
12.2019 - Current

Insurance Verification Team Lead

Treatment Management Company
04.2016 - 03.2019

Lead Data & Quality Assurance Representative

Liberator Medical Supply
09.2014 - 04.2016

Shipping Coordinator

Liberator Medical Supply
08.2013 - 09.2014

Logistics Coordinator/Communications Officer

Eagles Wings Foundation: Response to Haitian Earthquake
01.2010 - 01.2013

Logistics Coordinator

Consortium for Humanitarian Service and Education
03.2006 - 04.2010

Bachelor of Applied Science in Organizational Management: Public Safety -

Indian River State College

Associates Degree: Emergency Management -

Indian River State College

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Cleauberdy Brenovil