Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Cledia Rodriguez

Cledia Rodriguez

Regional Property Manager
Charlotte,NC

Summary

Regional Property Manager with solid experience managing all phases of multiple high net worth multi-family assets. Results oriented leader with proven ability to increase revenue while meeting owner's goals and objectives. Experience with new construction, building renovation, property acquisitions and due-diligence projects, conventional apartment. Excellent interpersonal skills with the ability to train and motivate others with a strong emphasis on customer service.

Overview

16
16
years of professional experience

Work History

Regional Property Manager

TradeMark Residential
Charlotte, NC
09.2019 - 02.2023
  • Responsible for 845 apartment units with a monthly rental income of approximately 2 million. Work directly with the owner to ensure goals are met.
  • Oversaw 35 on-site employees.
  • Oversaw the overall apartment operation and maintenance including marketing and leasing, leading, motivating and directing staff, achieving the highest possible portfolio net operating income. Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
  • Negotiated vendor contracts and presented to owners for approval.
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.

General Area Manager of Operations

Ovation Realty
Charlotte, NC
06.2014 - 08.2019
  • Oversaw the daily operation of 632 apartment units ( three buildings).
  • Worked closely with the Vice President to meet ownership goals and objectives.
  • Implemented training programs and manuals for staff members.
  • Involved with building renovation, new construction of Villas at Mallard Creek building and lease up.
  • Setting sales targets, creating strategies to boost financial gains, and maintaining an efficient workforce by having the right staff.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.

Property Manager - Wendover Walk Apartments

Capstone Multi-Family Group
Charlotte, NC
03.2010 - 05.2014
  • Developed and oversaw the planning, budgeting and implementation of capital expenditures needs.
  • Conducted and maintain positive relationship with industry, vendor representative as necessary in the successful management of the property.
  • Oversaw leasing and marketing efforts, staff recruitment and retention.
  • Maintained sufficient number of units market-ready for lease.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures. Communicated effectively with owners, residents, and on-site staff.

Assistant Property Manager

Central Point Apartments
Charlotte, NC
11.2006 - 03.2010
  • Processed security deposit refunds.
  • Posted policies and rules in common areas for tenant review.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures. Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Education

High School Diploma -

Wesbury High School
Westbury, NY
06.2004

Skills

  • Project management
  • Increase revenue
  • Budget creation
  • Negotiate pricing
  • Execute contracts
  • Employee relations
  • Customer-oriented
  • Develop, coach, mentor staff
  • Prepare accurate and timely reports to owner
  • Excellent presentation and communication skills
  • Expense control
  • Pricing strategy
  • Marketing strategy review & revisions
  • Bad debt management
  • Develop sales and marketing plans
  • Rent renewal strategies
  • Effective cost control
  • Increase property value
  • Quality control
  • Create long term vendor partnerships
  • English/Spanish fluent speaking and writing

Accomplishments

  • Contributor to the development of company policies and procedures.
  • Successfully repositioned apartment projects growing the asset value.
  • Implemented training programs to include leasing, sales, marketing, fair housing and excellence in customer service.
  • Monitoring of prospect application approval process for consistency.
  • Minimized vacancy by implementing closely monitored marketing campaign.
  • Directed aggressive lease renewal program raising current rents up to 15% of market rates.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Regional Property Manager

TradeMark Residential
09.2019 - 02.2023

General Area Manager of Operations

Ovation Realty
06.2014 - 08.2019

Property Manager - Wendover Walk Apartments

Capstone Multi-Family Group
03.2010 - 05.2014

Assistant Property Manager

Central Point Apartments
11.2006 - 03.2010

High School Diploma -

Wesbury High School

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Cledia RodriguezRegional Property Manager