Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cledy Flores

Palm Springs,FL

Summary

Bilingual Health Administration professional with a BBA and over four years of experience in healthcare coordination, compliance, and operational support. Recognized for streamlining onboarding processes, optimizing schedules, and improving patient satisfaction. Proficient in HIPAA compliance, EHR systems, and workforce management, with a proven ability to deliver efficient, patient-centered services in dynamic healthcare environments. Committed to fostering collaboration and prioritizing both quality care and operational excellence.

Overview

5
5
years of professional experience

Work History

Service Coordination Manager / Personnel Coordinator

Family First Homecare
06.2023 - Current
  • Manage care schedules for 33 patients and coordinate shift assignments for 100+ field nurses, ensuring skillset alignment with patient needs.
  • Conduct home visits to assess environments and match caregivers for optimal compatibility.
  • Lead recruitment, onboarding, and orientation for 50+ clinicians annually; maintain compliance with all personnel documentation.
  • Oversee schedule changes, verify completed shifts, and resolve conflicts to ensure continuous care.
  • Manage field nurse hours for payroll accuracy and submit timely insurance authorizations via Kantime EMR.
  • Conduct weekly client calls, monitor KPIs, and review documentation to meet QAPI audit requirements.

Registered Pharmacy Technician

Publix
10.2020 - 05.2023
  • Processed prescription orders and third-party insurance claims with 99% accuracy, ensuring compliance with pharmacy regulations.
  • Assisted in preparing and labeling prescriptions, supporting timely order fulfillment for up to 150 prescriptions daily.
  • Handled patient and provider inquiries, escalating therapeutic questions to pharmacists as needed.
  • Maintained accurate accountability records, enabling quick retrieval during audits.

Education

Bachelor of Business Administration (BBA) - Health Administration

Florida Atlantic University
Boca Raton, FL
05.2023

Skills

  • Patient Scheduling & Care Coordination
  • Field Staff Management
  • Recruitment, Onboarding & Orientation
  • HIPAA, OSHA & QAPI Compliance
  • Electronic Medical Records – KanTime EMR, EHR Systems
  • Insurance Authorization & Claims Processing
  • Payroll & Timesheet Accuracy
  • Workflow Optimization & KPI Monitoring
  • Bilingual Communication – English & Spanish
  • Microsoft Office Suite (Excel, Word, Outlook)

Timeline

Service Coordination Manager / Personnel Coordinator

Family First Homecare
06.2023 - Current

Registered Pharmacy Technician

Publix
10.2020 - 05.2023

Bachelor of Business Administration (BBA) - Health Administration

Florida Atlantic University

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