Patient-focused individual, driven to help others overcome personal obstacles with extensive experience in providing service to addiction and dual diagnosis patients of different backgrounds. Effective in providing personal grooming, and facilitating various therapeutic recreational activities, with an empathetic and sympathetic ear.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
JFK HOSPITAL
01.2017 - Current
Monitor and record patient’s vital signs, as well as keep track of food intake during meal and conduct room checks to ensure the safety of patients and staff
Transport patients to and from required appointments
Facilitate groups on a variety of daily living issues, coping and social skills
Monitor physical and behavioral aspects of patients on a daily basis and report changes in patients to Nurse or team
De-escalate interactions when needed, utilizing proper verbal and non-threatening techniques
Maintain patients observations and set boundaries on inappropriate behavior, and aide or restrain them to prevent injury to themselves or others as needed
Complete proper incident and observation report
Delivery Driver
Amazon Prime Products
West Palm Beach
02.2019 - 12.2023
Operated delivery vehicle for efficient transport of packages to customers.
Followed route plans to ensure timely package deliveries and customer satisfaction.
Inspected vehicle for safety and maintenance before each shift.
Service Manager
Family first adolescent services
West Palm Beach
01.2020 - 06.2023
Managed service operations to enhance customer satisfaction and retention.
Oversaw staff training and development to ensure high service standards.
Implemented process improvements to streamline service delivery workflows.
Delivery Driver
Lesership Logistics
West Palm Beach
11.2018 - 06.2023
Operated delivery vehicle for efficient transport of packages to customers.
Followed route plans to ensure timely package deliveries and customer satisfaction.
Inspected vehicle for safety and maintenance before each shift.
LASERSHIP DELIVERY
01.2017 - 01.2019
Scan and load make sure every box accounted for
Check my car if everything ready
Drive to the customer with a safe and professional manner
Delivery the item, scan it make sure the customer receive the item as they ordered
Customer Services is the key for success
Mental Health Technician
Jerome Golden Center for Behavioral Health
West Palm Beach
01.2011 - 01.2019
Monitor and record patient’s vital signs, as well as keep track of food intake during meal and conduct room checks to ensure the safety of patients and staff
Transport patients to and from required appointments
Facilitate groups on a variety of daily living issues, coping and social skills
Monitor physical and behavioral aspects of patients on a daily basis and report changes in patients to Nurse or team
De-escalate interactions when needed, utilizing proper verbal and non-threatening techniques
Maintain patients observations and set boundaries on inappropriate behavior, and aide or restrain them to prevent injury to themselves or others as needed
Complete proper incident and observation report
Behavior Health Tech
Teen Treatment Center Of The Palm Beaches
Lake Worth
01.2016 - 01.2017
Specialize in Teen Behavior
Counseled and de-escalation as needed
Performed room search and body as directed
Monitor physical Behavior on daily basis
Observed their grooming and eating
Assisted nurse with meds and others abilities as needed
Makes sure the unit is safe for patients and staff
Mental Health Technician / Residential Worker
South County Mental Health Center
Delray Beach
01.2009 - 01.2015
Distributed medication at proper time to residents
Properly completed daily documentation such as progress notes and daily living logs
Counseled residents and de-escalation crisis within unit
Performed regular search and seizure techniques, according to company policy to ensure that residents and areas are safe and secure
Provided one on one care/observation for patients as needed
Valet
East Coast Valet
Atlantic
01.2007 - 01.2011
Parked both manual and automatic transmission cars, quickly, safely and with care and caution
Senior Client Engagement Officer at Housing ACT community services Directorate ACT GovernmentSenior Client Engagement Officer at Housing ACT community services Directorate ACT Government