Cleeshea Ferguson

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure scrum master/project management position. Ready to help team achieve company goals.

• PENNROSE MANAGEMENT, Supportive Service Coordinator, 08/2019, 12/2020, Coordinates the implementation of supportive service plans and the delivery of needed and appropriate programming and services at all assigned properties., Maintains compliance with supportive service program requirements specific to each development. Ensures that each assigned property is meeting the PMC Scorecard requirements and that all PMC, state and federal reporting is completed on-time., Assesses residents' needs and facilitates access to services and/or provides resources for residents., Educates residents on lease obligations to assist them in being more successful tenants., Proactively addresses rental delinquency issues, housekeeping issues and resident related issues which could attribute to high resident turnover or property damage., Identify, network and collaborate with community agencies to provide programming and services that will educate and enhance the quality of the residents' lives.
• SETON HALL UNIVERSITY, Telephone Fund Operator, 08/2008, 02/2009, Participated as a third line of support for Seton Hall University Computer Services, Helped faculty, staff, students operate Seton Hall equipment, from cell phones to computers, Tested new technological equipment while maintaining older equipment
• SETON HALL UNIVERSITY, Computer Lab Consultant, 01/2009, 06/2010, Provided computer user customer service, Educated students regarding new equipment and applications, Supplied immediate technical support for College
• COMCAST, Haddonfield, NJ, Tier II Escalation Specialist, 01/2011, 05/2011, Promoted to role within 11 months from Customer Account Executive position, Oversee issues presented by Customer Account Executive, Serve as liaison between customers and all departments of Comcast, Maximize retention of customers and revenue by de-escalating cancellations
• MACY'S, Deptford Township, NJ, Sales Associate, 12/2011, 05/2016, Provide first-line customer service, Aid customers on the sales floor and encourage to open a Star Rewards credit, Manage relationships throughout the store, Deliver excellent customer service for all Macy's Star Rewards holders and customers.
• XEROX, Cherry Hill, NJ, Project-Based Customer Service Rep, 09/2015, 11/2015, Inbound call center positions answering questions regarding our Client's employees Health Insurance

• Member of Project Management Institute

• Scrum Master, Six Sigma Global Institute - 6 months
• CAPM, PMI, pending
• PMP, PMI, pending