Clelia E. Lillo
Oceanside,NY
Summary
Dynamic Office Manager at Mount Sinai with a proven track record in enhancing team productivity and fostering positive customer relations with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Office Manager
Mount Sinai
01.2024 - 07.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy patients.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
West Hempstead High School
West Hempstead, NYBusiness Administration
Nassau Community College
Garden City, NYDrake Business School
Queens, NYMedical Assistant
Nassau Boces
Garden CitySkills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Staff management
- Schedule management
- Staff training
- Positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Problem resolution
Timeline
Office Manager
Mount Sinai
01.2024 - 07.2025
High School Diploma -
West Hempstead High School
Business Administration
Nassau Community College
Drake Business School
Medical Assistant
Nassau Boces
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